Tyler Findlay

Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed successful employee retention plans, reducing staff turnover rates significantly.
• Monitored shop performance and identified areas of improvement while developing strategies to maximize efficiency and profitability.
• Coordinated with service advisors, parts personnel, and sales staff to ensure customer satisfaction and cost-effectiveness.
• Collaborated with manufacturers and parts suppliers to obtain parts and information to support service efforts.
• Conducted yearly inventory tracking and management.
• Provided direction to A, B, and C levels, and lead technicians assigned to work groups to ensure that all repair and maintenance work is performed in a safe, efficient and timely manner.
• Monitored operational performance and efficiency and take action to redirect activities appropriately.

• Plan, organize, or manage the work of subordinate staff to ensure the work is accomplished in a manner consistent with organizational requirements
• Monitor spending to ensure expenses are consistent with approved budgets
• Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services of operations department
• Monitor operations to certify staff members comply with administrative policies, procedures, safety regulations, and government regulations
• Direct activities related to dispatching work on customer vehicles as to best suit their needs
• Implement schedule and policy changes
• Conduct employee training sessions on subjects such as: hazardous material handling, employee orientation, quality improvement, OSHA regulations, and computer software

• Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
• Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
• Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
• Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed extensive diagnosis and repair of automotive engines, transmissions, electrical systems including starting, charging, ignition, lighting, fluid services, electrical accessories, and electronic body control systems.
• Performed basic electrical repairs and diagnostics.
• Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
• Analyzed and located malfunctions in brakes, motors, transmissions, drivetrain, switches and control systems.

• Coordinate employee schedules to provide adequate staff coverage
• Delegated tasks to appropriate staff members and monitored performance
• Directed daily store operations, including staff management, task delegation, merchandising, and customer service
• Oversaw employee training and staff management tasks
• Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.

• Acknowledged and resolved customer grievances with tactful communication and critical thinking
• Encouraged sales through promotions and special offers to customers
• Met inbound customer needs while maintaining strict performance targets.