TYLER FORAN
Center Ossipee,NH
Summary
Dynamic Operations Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
A Professional sales leader with proven track record in driving revenue growth and fostering strong customer relationships. Strong focus on team collaboration, adaptability, and achieving results. Skilled in sales strategy, customer engagement, and market analysis. Known for reliability, emotional intelligence, and effective communication.
Overview
22
22
years of professional experience
Work History
Lead Sales Associate
Dollar General
09.2024 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
Novelist & Journalist
Self
01.2008 - Current
- Author of five full-length novels of literary fiction
- Writer of hundreds of interest pieces, spanning TV, Movies, Music, Whiskey, and parenting
- In-depth researching skills, and storytelling
- Producer of every step in the writing process, including: writing, editing, formatting, design, artwork, photography, and publishing
- Contributed articles about writing techniques and industry trends for reputable publications, establishing expertise within the field.
- Earned recognition through participation in writing contests, earning awards that helped further career opportunities.
Merchandiser
DriveLine
03.2024 - 09.2024
- Traveling to various Dollar General locations and executing merchandising resets according to planogram and company guidelines
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Postal Liaison and Logistics Manager
Erlanger Hospital
04.2019 - 09.2023
- Took on a sole associate position with much success and positive feedback throughout the organization
- Responsible for selling postage and money orders, processing meter mail, and tracking incoming UPS/FedEx packages
- Built strong relationships with the United States Postal Service management and earned trust in my abilities from all departments in the hospital
- I provided a positive work environment that made people feel comfortable and welcomed in a high-stress atmosphere
- Acted as a key point of contact to resolve conflicts and clarify project objectives.
- Fostered positive relationships between teams for smoother project execution.
Warehouse Manager
International Coffee Group, LLC
03.2019 - 04.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Blended, packaged, shipped/delivered coffee.
Operations Coordinator
St Thomas Hospital
02.2017 - 03.2019
- I started as an entry-level inventory coordinator in the basement stockroom and worked my way up to the highest-level position in my department
- Streamlined operations by implementing efficient processes and procedures.
- I provided speedy bill processing turnaround for all surgical procedures in the hospital while also creating a paperless process via a collaboration effort with my senior manager
- Worked with vendors to make purchases and reconcile invoices.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Functioned as the final auditor of payments, credits, and surgical case fulfillment
- Collaborated with area managers to evaluate needs and optimize operational plans.
Store Manager
Dollar Tree
04.2016 - 01.2017
- I cultivated a positive working environment that improved employee retention and customer satisfaction
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Operations Manager
Guitar Center
01.2003 - 12.2015
- I started as a door greeter/loss prevention associate, working in warehouse management, operations manager training, and inventory control manager for the corporate office in California
- Created new policies and procedures and communicated them to all locations accordingly
- Managed operations staff and rarely finished out of the top ten for best shrink management
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Performed integrity audits at various locations around the United States, including the traveling booking process, and being present at the location in a brand ambassador role.
Education
Media Writing Essentials Certificate - Digital Writing
The New School
New York, NY04-2023
High School Diploma -
Southern Arizona Community Academy
Tucson05-2002
Skills
- Customer service
- Cash handling
- Team leadership
- Operational efficiency
- Employee relations and conflict resolution
- Creative writing
- Customer relations
- Leadership development
- Literary analysis
- Warehouse operations
Awards
- Store of the Year, 2012, As Operations Manager - Guitar Center Portsmouth
- Store of the Month, 09/2014, As Both Interim Store Manager & Operations Manager - Guitar Center, Nashua
Best in Shrink Management
Best in district and best in chain awards for inventory and P & L management
Timeline
Lead Sales Associate
Dollar General
09.2024 - Current
Merchandiser
DriveLine
03.2024 - 09.2024
Postal Liaison and Logistics Manager
Erlanger Hospital
04.2019 - 09.2023
Warehouse Manager
International Coffee Group, LLC
03.2019 - 04.2019
Operations Coordinator
St Thomas Hospital
02.2017 - 03.2019
Store Manager
Dollar Tree
04.2016 - 01.2017
Novelist & Journalist
Self
01.2008 - Current
Operations Manager
Guitar Center
01.2003 - 12.2015
Media Writing Essentials Certificate - Digital Writing
The New School
High School Diploma -
Southern Arizona Community Academy
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