Tyler Formby

As a Mobility Sales and Services Representative at AT&T, I specialize in providing customers with tailored wireless solutions to meet their communication and entertainment needs. I drive sales by recommending mobile devices, service plans, and accessories, while also delivering exceptional customer service. My role includes activations, troubleshooting, processing payments, and resolving billing and service inquiries, all with a focus on enhancing customer satisfaction and loyalty.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

Oversaw daily operations of resort recreational activities, including pool, cabanas, and guest engagement programs. I supervised and trained a team of lifeguards and recreation attendants to ensure guest safety and service excellence. During my time, I implemented and enforced safety procedures and emergency response protocols in accordance with CPR/First Aid training, Daily collaborations with management to plan and execute special events and programs. High standard of cleanliness, equipment readiness, and facility presentation were maintained at all times while delivering outstanding customer service and resolving guest issues promptly and professionally.

Handled high volume inbound calls to assist guests with hotel, dining, and vacation packages across The Walt Disney World Resort. I provided personalized vacation planning services by assessing guest needs and offering tailored recommendations. I navigated complex reservation systems to book, modify, and manage a variety of services including lodging, park tickets, dining, and transportation. I delivered exceptional customer service in a fast paced environment, resolving issues and inquiries with professionalism and attention to detail. Consistently met or exceeded sales and customer satisfaction targets while adhering to quality assurance standards.

Trained and certified hundreds of Marines and Sailors in fundamental and advanced marksmanship, safety protocols, and combat readiness. I developed and led classroom instruction and live-fire training exercises in high-pressure environments. Every week I evaluated performance and provided additional individualized coaching to ensure qualification and proficiency. During my time, I collaborated with command leadership to coordinate training schedules and ensure compliance with all applicable military standards. I was awarded the National Defense Service Medal for honorable service during active duty.

• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.