Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Fowler

East Orange,NJ

Summary

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Hilton
Short Hills, NJ
06.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Scheduled reservations for groups and special events.
  • Processed payments accurately and efficiently.
  • Generated daily reports detailing occupancy levels, revenue amounts.

Executive Office Manager

SecurityScorecard
New York, NY
04.2023 - Current
  • Managed office operations and procedures, including filing systems, to ensure organizational effectiveness and efficiency.
  • Developed and implemented new administrative systems, such as record management and financial tracking.
  • Coordinated meetings and events for executive staff members.
  • Participated in strategic planning initiatives by providing input on organizational objectives.
  • Developed and implemented office policies to ensure efficient workflow.
  • Provided administrative support to senior staff members including scheduling appointments and organizing documents.
  • Monitored employee attendance records; handled leave requests in accordance with company policy.
  • Recognized potential areas where improvements could be made within the organization's operational system.

Senior Event Planner

SecurityScorecard
New York, NY
04.2023 - Current
  • Developed and managed event budgets of up to $500, 000.
  • Created detailed timelines for each event based on client needs and budget restrictions.
  • Negotiated contracts with vendors including caterers, florists, photographers, and entertainment providers.
  • Provided support during the day-of-event activities ensuring that all tasks were completed according to plan.
  • Planned and coordinated all event logistics, including seating arrangements, catering, audio and visual equipment, décor, and entertainment.
  • Oversaw the setup of events to ensure that all elements were in place according to plan.
  • Provided onsite management for large-scale events with up to 1,000 attendees.
  • Monitored progress of each project throughout the entire planning process.
  • Organized venues, budgets, guest lists, catering and event timelines.

Event Manager

Loews Miami Beach Hotel
Miami, United States
08.2021 - 04.2023
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Developed diagrams and floor plans with event setup requirements.
  • Tracked payments, balances and registrations for various events.
  • Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
  • Produced contracts and invoices for events and monitored fee collection.
  • Managed safe and smooth food delivery at banquets, conferences and social events.

Event Management Coordinator

Drexel University
Philadelphia, PA
12.2019 - 06.2021
  • Developed event marketing plans to promote the events through multiple channels.
  • Created detailed timelines for each event and ensured all tasks were completed on time.
  • Monitored expenses related to events and managed invoices from vendors.
  • Maintained records of event activities such as attendance lists, feedback surveys.
  • Ensured compliance with safety regulations at all times during the event.
  • Performed post-event analysis to measure success against goals and objectives.
  • Conducted site visits prior to an event in order to ensure that all necessary preparations had been made.
  • Assisted with set-up and tear-down of events including decorating venues.

Lead Front Desk Agent

Doubletree By Hilton
Philadelphia, PA
04.2018 - 06.2021
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Drafted guest invoices and posted charges to individual accounts.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Some College (No Degree) - Business Management

Drexel University
Philadelphia, PA

Skills

  • Team leadership and supervision
  • Budget Development
  • Expense Control
  • Guest Relations
  • Venue Selection
  • Event Marketing
  • Workforce Management
  • Contract Administration

Timeline

Front Desk Agent

Hilton
06.2023 - Current

Executive Office Manager

SecurityScorecard
04.2023 - Current

Senior Event Planner

SecurityScorecard
04.2023 - Current

Event Manager

Loews Miami Beach Hotel
08.2021 - 04.2023

Event Management Coordinator

Drexel University
12.2019 - 06.2021

Lead Front Desk Agent

Doubletree By Hilton
04.2018 - 06.2021

Some College (No Degree) - Business Management

Drexel University

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