Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Fox

Allegany,New York

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Specalist

ShipNetwork (Formerly Rakuten Super Logistics)
03.2021 - Current
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.

Client Relations Specialist

Rakuten Super Logistics U.S (Formerly Webgistix)
06.2017 - 03.2021
  • Maintaining Personal Client List, Assisting Clients With Questions and Issues, Working With Multiple Departments to Resolve Client Questions and Issues, Building and Maintaining Relationships With New and Existing Clients
  • Built strong relationships with clients through effective communication and consistent followup.
  • Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
  • Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
  • Conducted regular reviews of client accounts, identifying opportunities for upselling or additional support services.
  • Resolved complex client issues through diligent research and collaboration with internal resources.
  • Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
  • Facilitated successful contract negotiations, securing profitable deals for both the company and its clients.
  • Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.

Shipping Lead & Customer Support Liaison

Webgistix
04.2014 - 06.2017
  • Processing, Maintaining Same Day Order Deadlines, Quality Control, Research Reported Errors
  • Streamlined shipping operations, improving team productivity and reducing overall costs.
  • Coordinated cross-functional teams to ensure seamless order fulfillment and delivery processes.
  • Reduced shipping errors by regularly reviewing and updating inventory records.
  • Enhanced shipping efficiency by implementing new procedures and optimizing workflows.
  • Mentored junior staff, fostering a supportive work environment that encouraged professional growth.
  • Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.
  • Optimized warehouse space utilization, resulting in improved organization and increased storage capacity.
  • Expedited urgent orders to meet customer deadlines without compromising accuracy or quality standards.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL.

Grounds Keeper

Allegany, New York
01.2008 - 01.2013
  • Mowing, Trimming, Landscaping, Burial Plot Preparations, Crematory Preparation, Record Keeping, Backhoe Operation, Commercial Mower Operation
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
  • Optimized irrigation system efficiency through regular inspections and necessary repairs.
  • Collaborated with management to develop long-term plans for property enhancements and upgrades.
  • Safeguarded public safety through prompt snow removal, ice treatment, and hazard prevention measures.
  • Increased property value by implementing seasonal landscape designs and installations.

Education

High School Diploma -

ALLEGANY LIMESTONE CENTRAL SCHOOL
ALLEGANY, NEW YORK

Pre-Apprentice Lineworker Program -

NORTH AMERICAN LINEMAN TRAINING CENTER
McEWEN, TENNESSEE
12.2013

Skills

  • Logistics Management
  • Quantitative Skills
  • Project Management
  • Analytical Thinking
  • Inventory Control
  • Process Analysis
  • Problem Solving
  • Operations Coordination
  • Issue Research
  • Case Management
  • Performance Metrics
  • Training and Development

Certification

  • Integrity Service Training
  • OSHA 1910.269
  • First Aid/CPR
  • Pole Climbing
  • Specialized Skills
  • Equipment Operations -Digger and Bucket Trucks
  • Insulator Tying Methods
  • Operation of Lineworking Tools -Grips, Hot Sticks, Hoists, etc.
  • Pole-top Rescue
  • Vault Rescue
  • Aerial Lift Bucket Rescue
  • DOT Physical Card
  • Cutout Switch, and Lightning Arrestor Installation and Basic Comprehension
  • Pole Setting and Maneuvering
  • Cross Arm Construction and Installation

Timeline

Operations Specalist

ShipNetwork (Formerly Rakuten Super Logistics)
03.2021 - Current

Client Relations Specialist

Rakuten Super Logistics U.S (Formerly Webgistix)
06.2017 - 03.2021

Shipping Lead & Customer Support Liaison

Webgistix
04.2014 - 06.2017

Grounds Keeper

Allegany, New York
01.2008 - 01.2013

High School Diploma -

ALLEGANY LIMESTONE CENTRAL SCHOOL

Pre-Apprentice Lineworker Program -

NORTH AMERICAN LINEMAN TRAINING CENTER

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