Tyler Fox

• Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Worked with other staff members to facilitate smooth flow of operations.
• Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, handled cash.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Trainer Assistant Supervisor
FedEx Distribution Facility – [Maple Grove, Minnesota]
8/22 – Present

• Assist in onboarding and training new employees on operational procedures, safety protocols, and FedEx standards in a high-volume truck distribution environment.
• Deliver hands-on instruction and support during orientation, including facility tours, equipment demonstrations, and compliance briefings.
• Monitor and evaluate trainee performance, providing real-time feedback and coaching to ensure successful integration into shift teams.
• Collaborate with supervisors and management to identify training needs and skill gaps, supporting continuous workforce development.
• Maintain accurate training records and contribute to the development and revision of training materials and schedules.
• Promote a culture of safety by enforcing PPE usage, proper handling techniques, and adherence to all company policies.
• Lead by example in punctuality, professionalism, and work ethic to set a high standard for team conduct.
• Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.