Summary
Overview
Work History
Education
Skills
Certification
References
Work Preference
Timeline
Tyler Fox
Open To Work

Tyler Fox

Clermont,FL

Summary

Proven Technical Account Manager with a background in streamlining operations, enhancing customer experience, and driving growth. Possess strong aptitude for troubleshooting technical issues and providing solutions that increase client satisfaction levels. Noted for ability to build lasting relationships with customers, manage numerous accounts concurrently, and make impactful contributions to business success. Skilled communicator known for presenting complex information in an understandable manner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Perforce
01.2023 - Current
  • Managed enterprise-level client accounts, serving as liaison and technical expert for Blazemeter and Perfecto products.
  • Delivered product training and demonstrations to clients and stakeholders.
  • Cultivated strong client relationships, achieving high scores in Customer Satisfaction Surveys.
  • Developed and maintained documentation for best practices and technical procedures.
  • Conducted regular health checks on customer environments, identifying potential issues proactively.
  • Collaborated with Sales, Engineering, and Operations Development to resolve escalated cases efficiently.
  • Oversaw implementation for new logo clients, ensuring smooth onboarding processes.
  • Facilitated adoption of Automation and AI enhancement features across enterprise-level accounts.
  • Supported major clients including Verizon Wireless, Pacific Gas & Electric, and Walt Disney Company.

Technical Account Manager

UKG
01.2021 - 01.2023
  • Managed customer accounts, serving as primary contact and maintaining high customer satisfaction scores.
  • Executed SQL queries and performed database maintenance via remote server access.
  • Led training seminars for clients and internal employees, demonstrating product management expertise.
  • Conducted regular health checks on customer environments to identify potential issues proactively.
  • Collaborated with Sales, Engineering, and Operations Development to provide updates and manage escalations.
  • Troubleshot customer networks and servers to ensure operational efficiency.
  • Oversaw project management for customer conversions to new software and automation changes.
  • Supported enterprise-level clients including General Mills, Kellogg’s, State of Ohio, and Teachers Credit Union.

Senior Technical Support Engineer

UKG
01.2020 - 01.2021
  • Served as Subject Matter Expert (SME) for flagship product, guiding team initiatives.
  • Resolved complex technical issues for diverse client software applications.
  • Developed training documentation for internal and external stakeholders to enhance knowledge.
  • Onboarded and trained new hires to ensure seamless integration into the team.
  • Facilitated case escalation support for colleagues to resolve issues efficiently.

Technical Support Engineer

UKG
01.2019 - 01.2020
  • Member of the elite Plus Support team, providing 24/7 SaaS support to multiple customers utilizing different software versions and packages.
  • Provide high levels of customer satisfaction by delivering timely resolutions.
  • Demonstrated the ability to communicate effectively with both technical and non-technical audiences at various levels of proficiency.
  • Consistent high performer, rated as 'Exceeds Expectations'

Education

Bachelor of Science - Computer Science

Full Sail University, Orlando, FL
01-2021
  • Won the Course Directors Award recognizing my hard work and proficiency programming fundamentals and maintained an exceptional 3.9 GPA.
  • Formal training and experience working with Java, JavaScript, MySQL, and the C family of languages.
  • GPA: 3.9

Skills

  • Escalation management
  • C/C programming
  • C# development
  • MySQL database management
  • JavaScript coding
  • REST API integration
  • Regular expressions (RegEx)
  • Network configuration
  • SDK utilization
  • Project management
  • System administration
  • Microsoft Server expertise
  • Salesforce administration
  • UKG banking solutions
  • ServiceNow platform knowledge
  • Full UKG/Kronos suite proficiency
  • Perfecto testing software
  • Blazemeter testing software
  • MySQL Workbench usage
  • Visual Studio development environment
  • Technical presentations delivery
  • Root cause analysis techniques
  • SharePoint administration skills
  • Professional documentation practices

Certification

  • Boomi: Associate Administrator
  • Google IT Support Professional
  • Google Analytics Certification
  • Salesforce: Trailhead Ranger Rank
  • Microsoft: Cybersecurity Analyst Professional
  • IBM: Product Manager Professional

References

References available upon request.

Work Preference

Job Search Status

Open to work

Work Type

Full TimeContract Work

Location Preference

Remote

Salary Range

$100000/yr - $200000/yr

Timeline

Technical Account Manager - Perforce
01.2023 - Current
Technical Account Manager - UKG
01.2021 - 01.2023
Senior Technical Support Engineer - UKG
01.2020 - 01.2021
Technical Support Engineer - UKG
01.2019 - 01.2020
Full Sail University - Bachelor of Science, Computer Science

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