Tyler Frady
Green Cove Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Fox Logistics
07.2021 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Handling operations for international shipments, both air and ocean.
- Communicating with forwarders, customs agencies, steamship lines.
- Breaking through language barriers with origins and destinations from all around the world.
- Executing invoicing and SOAs.
Operations Manager
Jacksonville Winlectric
02.2016 - 07.2021
- Overseeing inside sales staff, implementing sales goals & strategies, compiling customer data to track sales, commercial & residential electrical sales, assisting in warehouse operations, managing fleet vehicles, scheduling employee shifts, inventory management, purchasing, receiving, bin locating, cycle counting, counter sales creative department, floor themes & advertising, ecommerce champion, assisting new & current customers navigate the online software, handling all COD sales & cash deposits, maintaining money drawer.
Commercial Electrician Apprentice
Miller Electric Company
08.2014 - 02.2016
- Installed & wired electrical hardware - including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers. Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire & cable cutters to complete fast-paced work.
Package Handler
UPS
10.2013 - 09.2014
- Worked with a team of fellow employees to complete the load drop within our shift. Packed and shipped items securely & effectively to minimize breakage. Was promoted and eventually began sorting packages for loaders.
Maintenance Worker
Pulaski Nursery
04.2013 - 06.2013
- Recommended tips for homeowners to help maintain yards & lawns such as proper mowing techniques, repairing bare spots on lawns & choosing correct seeds and fertilizers, as well as assisted with loading of mulch, rocks, sand, dirt, etc.
Fountain Operator
Steak N Shake
01.2013 - 04.2013
- Hand made milkshakes for customers, memorized recipes, broke down & cleaned work area, operated industrial dishwasher, organized dishes & silverware, assisted cooks on the cook line & customers at the bar.
Education
GED -
Orange Park High School
Orange Park, FL02.2012
Skills
- Risk analysis and management
- Management information systems
- Work flow planning
- Supply Chain Management
- Budgeting and forecasting
- Supply Chain Distribution
- Microsoft Office ( though I prefer Google workspace )
- 65 WPM typing speed
- Tech savvy
- Client Service Optimization
- CRM Software
- Account Management
Weightlifting, homesteading, being a father and husband.
Weightlifting is on of the key elements to my success because nothing is harder in life than trying to pickup a bar with 475lbs on it all while you quickly become lightheaded, your arms feel like they are going to fall off, and the entire time the weight is moving up, you are convulsing like a character in the exorcist. Ahh, I love it.
Homesteading has become a dream of mine that is quickly taking shape. We currently have 7 chickens, 3 goats, a dog and 2 cats. Every morning I walk outside to feed every animal and collect our fresh eggs. Getting to experience the beauty of reaping and sowing and actually get to eat it, well it's something that just makes you feel warm inside. Currently, we are waiting for the goats to have babies so we can use them for milk.
Being a father and husband is honestly something I didn't think would happen but God has blessed me with a beautiful family whom I get to wake up to every morning and for them I get to be the best I can be.
Timeline
Customer Success Manager
Fox Logistics
07.2021 - Current
Operations Manager
Jacksonville Winlectric
02.2016 - 07.2021
Commercial Electrician Apprentice
Miller Electric Company
08.2014 - 02.2016
Package Handler
UPS
10.2013 - 09.2014
Maintenance Worker
Pulaski Nursery
04.2013 - 06.2013
Fountain Operator
Steak N Shake
01.2013 - 04.2013
GED -
Orange Park High School
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