Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Frank

Columbus

Summary

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Service Representative

KEMBA Financial Credit Union
03.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Mobile Expert Key Holder

T-Mobile
07.2021 - 03.2025
  • Maintain customer & business accounts, open new accounts & recommend solutions through discovery based sales process
  • Act as a sales floor supervisor assisting team mates & providing real time feedback & individual coaching
  • Maintain & check in new inventory as well as perform cash audits & end of day cash procedures & closing policies

Customer Acquisition Specialist

Barkbox
11.2019 - 01.2020
  • Identified & maximized sales opportunities, while also increasing customer retention rates
  • Served as an enthusiastic & knowledgeable Sales Associate in an e-commerce environment
  • Provided superior customer service to clients by addressing all questions & concerns by utilizing CRM programs
  • Brought forth excellent customer service skills with a commitment to customer satisfaction.

In Home Expert

AT&T Mobility
09.2018 - 11.2019
  • Oversee, manage new, & existing client accounts
  • Perform in home visits alongside the technicians upon service installation to streamline communication, build relationships & to educate the customer on their account and AT&T products and services
  • Strategize appointments with existing and potential customers within an assigned region
  • Implement new strategies to educate & sell the AT&T brand, products & services.

Float Customer Service Representative

Fifth Third Bancorp
08.2017 - 09.2018
  • Served as the initial point of contact for all lead calls & in store customers
  • Assisted customers with transactions, as well as audit & balance cash drawer daily
  • Suggested bank products & services to customers resulting in an increase of company sales

Sales Consultant/Assistant Store Manager

GoWireless
05.2015 - 08.2017
  • Evaluated current service needs & product satisfaction levels with established customers
  • Built, manage & maintain relationships with clients, vendors & businesses
  • Created detailed plans & frequently monitored progress to assure store and personal goals were met
  • Coached sales consultants

Education

High School Diploma -

Olentangy Liberty High School
Powell, OH
05.2014

Skills

  • Sales and upselling
  • Relationship building
  • Customer service
  • Account management
  • Document processing
  • Point-of-sale system
  • Data entry

Certification


  • Notary Public
  • NMLS License – #2699905
  • Coursera Coursework Completed:
  • The Bits and Bytes of Computer Networking
  • Technical Support Fundamentals
  • Operating Systems and You: Becoming a Power User


Timeline

Member Service Representative

KEMBA Financial Credit Union
03.2025 - Current

Mobile Expert Key Holder

T-Mobile
07.2021 - 03.2025

Customer Acquisition Specialist

Barkbox
11.2019 - 01.2020

In Home Expert

AT&T Mobility
09.2018 - 11.2019

Float Customer Service Representative

Fifth Third Bancorp
08.2017 - 09.2018

Sales Consultant/Assistant Store Manager

GoWireless
05.2015 - 08.2017

High School Diploma -

Olentangy Liberty High School

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