Motivated and results-driven hospitality professional with three years of experience in event management and staff training. Seeking management positions to deepen understanding of roles and responsibilities within the hospitality industry. Exceptional in customer service, operations management, and team building, dedicated to maximizing team potential. Proficient in Microsoft Word, Excel, and PowerPoint, with strong organizational and communication skills.
Upholding organizational ethos through conduct
Ensured timely dispatch to on-site addresses
Gathering guest feedback is necessary to improve customer experience.
Welcome and assist with the onboarding of new hospitality/catering staff to ensure a smooth transition onto the team.
Facilitating the execution of off-site sales requests and contracts.
Ensured timely and complete deliveries
Greeting guests and communicating with them while ordering.
Offering help with using the ordering kiosks.
Making sure customers' food is satisfactory.
Connect with customers to make sure they have a positive experience.
Ensuring co-workers are following proper procedures.
ACCOLADES
Employee of the year 2020
Volunteer Work -UNCF Mayor's Masked Ball, December 2023