Tyler Gagliasso
Grants Pass,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Restaurant Team Member
Taco Bell
Grants Pass, OR
01.2015 - 07.2015
- Adjusted food preparation methods in accordance with customer requests.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Used proper techniques to prepare food and ingredients.
Sales Representative
Custom Cellular
Medford, OR
01.2011 - 12.2011
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Supervisor of Field Artillery
USMC Camp Pendleton
Oceanside, CA
06.2003 - 07.2007
- Managed budgets for equipment acquisition and maintenance, maximizing available resources while ensuring optimal functionality of field artillery assets.
- Championed innovative solutions to complex problems encountered during missions, resulting in successful outcomes despite challenging circumstances.
- Directed and coordinated activities of [Type] projects by delegating [Number] subordinates.
- Developed comprehensive safety procedures for field artillery operations, minimizing accidents and ensuring personnel welfare.
- Conducted regular evaluations of team members, recognizing top performers and identifying areas for skill development.
- Mentored junior personnel in the proper operation of field artillery systems, cultivating a skilled workforce prepared for future challenges.
- Facilitated cross-training among personnel, enhancing overall unit flexibility and adaptability during field artillery operations.
- Enhanced team efficiency by implementing streamlined communication processes and protocols for field artillery operations.
- Collaborated with adjacent units for joint training exercises, fostering teamwork and enhancing inter-unit cooperation.
Education
High School Diploma -
Leigh High School
San Jose, CA06.2001
Skills
- Upselling
- Quality Control
- Strong teamwork
- Table Setting
- Sales floor organization
- Item Ticketing and Pricing
- Attention to Detail
- Adaptable and Flexible
- Money Handling
- Exceeding Customer Expectations
Timeline
Restaurant Team Member
Taco Bell
01.2015 - 07.2015
Sales Representative
Custom Cellular
01.2011 - 12.2011
Supervisor of Field Artillery
USMC Camp Pendleton
06.2003 - 07.2007
High School Diploma -
Leigh High School