Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Lead Underwriter
Lifebridge Solutions
Saugus, MA
01.2019 - Current
Reviewed and evaluated loan applications for credit worthiness, capacity and collateral to ensure compliance with company standards.
Analyzed financial statements, tax returns, credit reports and other documents to determine risk assessment of the loan.
Provided guidance and assistance to junior underwriters on complex transactions.
Performed quality control reviews of underwriting decisions made by junior staff members.
Sr Account Manger
Oxford International
Beverly, MA
02.2016 - 01.2019
Managed key account relationships, ensuring customer loyalty and retention.
Maintained detailed records of all account activity including sales orders, invoices, payments.
Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
Customer Service Manager
Independent debt releif
Danvers, MA
03.2014 - 02.2016
Provided exceptional customer service to ensure customer satisfaction.
Monitored staff performance to ensure adherence to customer service standards.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.