Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Tyler Gavin

Charlotte,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
12.2018 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Received numerous accolades from clients for outstanding service, contributing to a positive company reputation.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.

Education

High School Diploma -

Jay M Robinson High School
Concord, NC

Skills

  • Time Management
  • Assertiveness
  • Multitasking
  • Active Listening
  • Effective Communication
  • Complaint Handling
  • Problem Solving
  • Customer Focus
  • Adaptability
  • Decision Making

Accomplishments

Quickly moved up the ranks of the front end, starting at 15 years old by the time I was 18 I was respected and expected to handle all Problems or setbacks the Team faced. By 20 I was fully promoted to the staff position and was one of the few maintaining positive relations with customers and Team members.

Additional Information

Some of my favorite jobs to do where the ones outside of my job class, whenever I had to leave the front and assist in a more hands-on job I always leapt to the opportunity, This let me expand my skills and become a valuable asset despite the different departments I was working in. I often would close. Leaving me to have to work and maintain the floors, I often had to maintain and clean and repair the floor machines we used every night. I was responsible for putting them together running them and disassembling them at the end of the day. This experience is why I strive to find a more hands on job.

Timeline

Customer Service Staff Member

Publix
12.2018 - 12.2023

High School Diploma -

Jay M Robinson High School
Tyler Gavin