Summary
Overview
Work History
Education
Skills
Timeline
Tyler Gergerich

Tyler Gergerich

Pittsburgh,PA

Summary

Hardworking employee enthusiastic about learning the software development field inside and out. Pursues opportunities for advancement of technical skills and contributes to overall culture. A quick learner that offers strong administrative, relationship-building and problem-solving abilities. Excited to step towards a new career, to expand and grow their skills within a new environment. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution. Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

2025
2025
years of professional experience

Work History

Driver

Uber
10 2018 - 10 2023
  • Communicate with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Upholds high standards of professionalism and discretion when working with high-value clients.
  • Generates consistent referrals and repeat business by providing friendly and fast service.
  • Maintains discipline in schedule making to insure weekly hours and paced correctly.

Customer Care Representative

Home Care Home Base
10.2023 - 02.2025
  • Managed high call volume with exceptional professionalism and efficiency.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.

Education

Bachelor of Science - Computer Science

University of Akron, Akron, OH

Community College of Allegheny County, Pittsburgh, PA

Skills

  • Strategic Planning
  • Customer Service
  • Time Management
  • Detail Oriented
  • Critical thinking
  • Conflict Resolution
  • Computer skills
  • C (Certified)
  • Python
  • SQL

Timeline

Customer Care Representative - Home Care Home Base
10.2023 - 02.2025
Driver - Uber
10 2018 - 10 2023
University of Akron - Bachelor of Science, Computer Science
Community College of Allegheny County - ,