Tyler Gertenbach
Novi,United States
Summary
I am a responsible hardworking person with the motivation to accomplish anything thrown at me. Right now i sell a few cars as a side hustle and also do my regular job, however i am looking to find something more suitable for me and what i love to do as a career.
I have a great work ethic and a willingness to learn.
Overview
9
9
years of professional experience
Work History
New/Used Car Sales Consultant
Prestige Cadillac / Mercedes
Warren, MI
04.2024 - Current
- Provided product information to customers regarding warranties, financing options, and trade-in values.
- Assisted in the preparation of sales contracts for customer signature.
- Developed relationships with current and potential customers through follow-up calls or emails to encourage repeat business opportunities.
- Processed payments from customers including finance applications and deposits and final payments.
- Followed up with potential buyers after purchase to ensure satisfaction.
- Organized test drives for prospective buyers.
- Negotiated prices with customers in order to close sales transactions.
- Provided excellent customer service throughout the entire buying process.
- Ensured all paperwork was completed accurately prior to sale or delivery of vehicle.
- Greeted customers and identified their needs and preferences.
- Negotiated prices with customers based on budget constraints.
New/Used Car Sales Consultant
Glassman Subaru
Southfield, MI
02.2023 - 04.2024
- Answered customer emails and telephone requests for information.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Went with customers on test drives and demonstrated standard and optional features.
- Filled out paperwork to register vehicles and complete sales.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Accomplished Monthly quotes for gross sales of new and used vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Office Manager
Affordable Dry Basement
Westland, MI
09.2019 - 12.2022
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Created strong relationships with Property Managers to increase our yearly profits by 20 percent each year.
- Helped the company reach its 1 Million in Revenue goal within 2 Years through the use Networking and relationship building as well as the use of Google SEO, and Facebook Marketing, and the use of other Social Media marketing.
- Worked on the Vehicles in the yard such as: Oil Changes, Tune ups, Preventative maintenance.
- Minor Vehicle maintenance involving alternators, tires, fuses, Belts, lightbulbs.
- Monitored each Vehicle everyday to maintain its cleanliness, and to make sure no damage has been done to the vehicle.
- Kept detailed records of repairs, labor involved and parts used.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
Retail Sales Consultant
AT&T Corporate
Madison Heights, MI
07.2018 - 09.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assessed conflicts and identified solutions for clients promptly.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Remained in the top three Sales position at my location, During the third month I reached number two in
the Eastern Region, and number 5 in the entire Region. - Managed deposits, financial transactions and business inventory.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Assistant Manager for DirecTV / AT&T Retail Sales.
Caesar Solutions, Inc
Troy, MI
10.2017 - 06.2018
- Two hours are spent not only learning to develop and train new representatives, but also acknowledging and showing
recognition for sales and targets achieved and ensuring that minimum requirements are met. - Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- A 25 to 45 minute commute to an allocated store location followed. The next 6-8 hours would be used to manage
relationships with people and create a friendly atmosphere conducive to closing sales. Having a “Respect the Client” attitude is encouraged in all our dealings with potential clients, as is being well mannered, well dressed, and ensuring a positive experience for every person contacted. - As Assistant Manager I have the added responsibility of being available 24/7 for any queries or problems a client may
experience up to the Installation date. At after-sales level, it is essential that a positive experience is still assured and
achieved. - I Assisted with developing and implementing marketing strategies to improve sales and profitability.
- I am required to be an expert in the product I sell and be current when it comes to the positive and negative features of
all our competitors’ products, thus enabling me to provide satisfactory answers to customers. - Recruited and hired qualified candidates to fill open positions.
Account Manager of Retail Sales For Dtv/AT&T
Blue Chip Endeavors
Southfield, MI
06.2016 - 09.2017
- I spent two hours in the office, learning to develop and train other reps, accumulating sales for the previous day, and at the
same time acknowledging and showing recognition for the sales and targets made. Included in my duties inside the office
was taking on larger responsibilities, such as managing people (3 to 5 reps) and ensuring that they met minimum
requirements. - Occasionally, in the absence of the Manager, I would be required to manage the office.
- After two hours spent in the office, we drove 25 to 45 minutes to a different store location every day. On arrival at 12pm,
we spent 8 hours in the store, managing relationships with people, creating a friendly environment, receiving commissions
for every sale we closed. - We were at all; times respectful to the client and customer as it was considered a privilege for Blue Chip Endeavors to be
in the Retail Store, selling our products. We were required to be well mannered, well dressed, and to ensure a positive
experience for every person we had contact with. - Our quota was to speak to 200 people a day, resulting in two to three sales. I was also responsible for every person I signed up. They were given my name and number.
- I was considered their personal Account Manager and assisted with any problems or queries they may have experienced.
It was also important to create a positive customer experience at after sales level.
CAD Draftsman
Motor City Wash Works
Wixom, MI
07.2015 - 05.2016
- Generated detailed 3D models and advanced assemblies, weldments and drawings ahead of schedule and according to department and company guidelines.
- Converted 2D sketches into 3D models based on the clients needs.
- Generated 3D models from individual parts and assembled them all together in Autodesk Inventor to create moveable assemblies illustrating how the product works.
Education
High School Diploma -
Walled Lake Western High School
Commerce Township, MI06.2015
Some College (No Degree) - Engineering
Oakland Schools Technical Campus
Wixom, MISkills
- I have a very positive attitude, and the ability to work well in a team environment
- Sales expertise
- Self-motivated
- Competitive
- Microsoft Office Proficient
- Written and oral communication skills
- Planning & organizing
Timeline
New/Used Car Sales Consultant
Prestige Cadillac / Mercedes
04.2024 - Current
New/Used Car Sales Consultant
Glassman Subaru
02.2023 - 04.2024
Office Manager
Affordable Dry Basement
09.2019 - 12.2022
Retail Sales Consultant
AT&T Corporate
07.2018 - 09.2019
Assistant Manager for DirecTV / AT&T Retail Sales.
Caesar Solutions, Inc
10.2017 - 06.2018
Account Manager of Retail Sales For Dtv/AT&T
Blue Chip Endeavors
06.2016 - 09.2017
CAD Draftsman
Motor City Wash Works
07.2015 - 05.2016
High School Diploma -
Walled Lake Western High School
Some College (No Degree) - Engineering
Oakland Schools Technical Campus
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