Tyler Gilchrist
Middletown
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Sr. Universal Banker
Liberty Bank
06.2024 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Balanced teller drawers and ATM cash.
- Exceeded sales goals
- Checked accounts for fraud and provided law enforcement with relevant details.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed applications for new accounts.
- Generated monthly reports on customer activity and customer feedback.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Universal Banker
M&T Bank
09.2022 - Current
- Commercial Banking Procedures
- Customer Service
- Foreign Currency Handling
- Negotiations
- Risk Assessment & Management
- Team Leadership
- Open Cd's Business Accounts
- Vault Custodian
- Greet customers and ask questions to determine their needs
- Process Transactions/Customer Service
- Strong listening skills, excellent customer service skills, effective asking questions and identifying needs to expand the customer relationship
- Hands on experience in providing exceptional customer service and resolving clients' accounts issues
- Adhering to all bank security, audit, and compliance requirements
- Ability to resolve customer issues by providing solutions
- Consistently achieved a 99% teller/ATM/Vault balancing in average
- Successfully trained 5 new tellers over a 12-month time
- Self-motivated, assertive, and able to multitask effectively
- Promoted to Lead Banker based on superior performance
Banker 4/Banker 3
Peoples United Bank
05.2021 - 09.2022
- Assist customers in deposit, withdrawals, and account openings
- Dual control, count boxes, vaults, atm
- Answer phone calls
- Submit schedules
- Atm Custodian
- Online Banking Assistance
- Money Management
- Send Referrals
- Customer Persuasion
Manager
Dollar General
04.2019 - 05.2021
- Oversaw daily operations of store, including inventory and supply restocking, cash handling and assisting customers
- Developed and optimized store schedules to meet expected coverage demands and maintain obtained service levels
- Hired and trained employees for expansion of store
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Established membership loyalty implementing rewards program to drive client retention
Education
Bachelor of Criminal Justice and Professional Studies - Major
Name of University, SAU University
12.2023
Skills
- Public Speaking
- Diversity Strategy
- Time Management
- Teamwork
- Hardworking/Determined
- Friendly
- Positive attitude
- Fast Learner
- Customer Assistance/Customer Service
- Team Player
- Excellent Leader
- Task Driven
- Self-Efficient
- Management
- Reliable
- Good management skills
- Ability to maintain composure
- Ability to multi-task
- Fast-paced worker
- Quick learner
- Sales
- Advising people
- Exhibit good judgement
- Self-motivated
- Adaptability
- Communication
- Creative thinking skills
- Good listening skills
- Knowledge of concepts and principles
- Excellent verbal and written communication skills
- Leadership
- Goal setting
- Organizational skills
- Leadership skills
- Setting up demonstrations and good planning skills
- Commercial Banking Procedures
- Customer Service
- Foreign Currency Handling
- Negotiations
- Risk Assessment & Management
- Team Leadership
- Wealth Management
- Computer: Microsoft Word, PowerPoint, and some Excel
- Relationship management
- Financial planning
- Self motivated
- Goal oriented
- Banking operations
- Cash handling
- Assessing fraud potential
- Money auditing
- ATM balancing
- Cash ordering
- Customer relationship management
- De-escalating conflicts
Timeline
Sr. Universal Banker
Liberty Bank
06.2024 - Current
Universal Banker
M&T Bank
09.2022 - Current
Banker 4/Banker 3
Peoples United Bank
05.2021 - 09.2022
Manager
Dollar General
04.2019 - 05.2021
Bachelor of Criminal Justice and Professional Studies - Major
Name of University, SAU University
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