Tyler Giles
CA
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 year of experience building community and developing social skills through incremental therapeutic techniques.
Overview
11
11
years of professional experience
Work History
Support Coordinator
Mission Hope Day Program
06.2023 - Current
- Improved client satisfaction by efficiently addressing and resolving support staff team planing issues.
- Managed high-volume client transportation ensuring timely completion of pick ups/drop offs and effective communication with client homecare staff.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service care
Rideshare Driver
Lyft
02.2020 - 05.2023
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Bartender Support
Social Lady Bar
01.2020 - 04.2020
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Collaborated with bartenders to create new cocktail recipes, increasing menu variety and appeal.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
Security Supervisor
Intel
12.2018 - 01.2020
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Security Supervisor
FireEye
03.2018 - 12.2018
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Parking Enforcement Officer
West Valley Mission College Police Department
06.2016 - 01.2018
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
Lifeguard Assistant Manager
YMCA
07.2013 - 02.2016
- Enhanced swimmer safety by implementing rigorous lifeguard training programs and drills.
- Reduced response times to aquatic emergencies through regular team practice sessions and evaluations.
- Improved facility cleanliness standards by delegating tasks efficiently among lifeguard staff members.
- Achieved high customer satisfaction scores by addressing patron concerns promptly and professionally.
Education
Certificate of Completion - Airframe And Power Plant License
Aviation Institute of Maintenance - Fremont
Fremont, CA10.2021
Skills
- Life Skills Development
- Spreadsheet development
- Presentation Design
- Emotional Support
- Behavioral support
- Staff Management
- Travel Coordination
- Facilities Maintenance
- Performance Management
- Inventory Management
- Staff Development and Training
- Staff Training
Timeline
Support Coordinator
Mission Hope Day Program
06.2023 - Current
Rideshare Driver
Lyft
02.2020 - 05.2023
Bartender Support
Social Lady Bar
01.2020 - 04.2020
Security Supervisor
Intel
12.2018 - 01.2020
Security Supervisor
FireEye
03.2018 - 12.2018
Parking Enforcement Officer
West Valley Mission College Police Department
06.2016 - 01.2018
Lifeguard Assistant Manager
YMCA
07.2013 - 02.2016
Certificate of Completion - Airframe And Power Plant License
Aviation Institute of Maintenance - Fremont
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