Tyler Givens
Summary
Proven track record of applying extensive knowledge and skills to support initiatives aimed at improving overall business effectiveness.
Overview
7
7
years of professional experience
Work History
Special Assets Analyst I (Remote)
PNC
01.2025 - Current
- Provide support in the management and analysis of operational processes surrounding special-asset valuations
- Develop and administer processing models for special assets
- Assist internal partners in operational processes and procedures, serving as a consultant and resource
- Assist management in evaluating operational risks and developing operational support models and standards
- Maintain ongoing operational support aligned with established standards
Online Account Manager
Discover Bank
01.2024 - 01.2025
- Managed customer accounts through digital platforms, ensuring secure and efficient account servicing
- Assisted customers with account inquiries, troubleshooting, and online banking navigation
- Monitored account activity to identify and resolve discrepancies or potential issues
- Delivered high-quality customer service through chat, email, and online systems
- Maintained compliance with financial regulations and company policies
Underwriter I (Remote)
Farmers Insurance
01.2023 - 01.2024
- Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts
- Appropriately utilize the established underwriting guidelines to assess the potential risk
- Utilizes competencies and skills to provide a positive experience
- Use knowledge of state regulatory and statutory requirements
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external
- Reviews problems and communicates with appropriate personnel to obtain information when necessary
- Responds to inquiries through appropriate mediums
- Attains performance level standards as outlined in performance objectives
- Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge
- Stays current with relevant product(s)
- Understands and strives to support organization's overall strategy
- Performs other duties as assigned
Lead Teller
Wells Fargo
01.2021 - 01.2022
- Coach team of tellers to build team spirit to achieve branch and individual goals
- Manage escalations
- Support the Branch Manager with all aspects of operations
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Maintain audit, security, compliance and regulatory standards
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Completed financial transactions, including deposits, withdrawals, and loan payments
Production Lead
University Tees
01.2021 - 01.2021
- Provide end-product quality control, shop cleanliness, and taking care of general shop duties as needed throughout the department
- Train new associates
- Daily use of Excel expertise to create pivot tables, spreadsheets to validate operations data
- Plan, assign, and direct daily work
- Train, coach and encourage operations team to identify and eliminate overages, shorts and damages causing inventory issues
- Follow up with vendors to ensure all assets are ordered, installed, and arrive on time with no damages
- Follow procedures to accurately adjust inventory for over/short, defective, and damaged product
- Proven track record managing multiple projects simultaneously
Visual Merchandiser
Coach
01.2020 - 01.2020
- Utilize the Coach model to create personal sales and clientele strategies in partnership with the management team
- Meet customer needs through solution-oriented and forward thinking
- Executed merchandising and floor moves based on seasonal changes, business needs, and trends
- Created and maintained compelling merchandise presentations to engage customers and help stimulate sales activity
- Developed creative window displays, signage and product presentations that followed corporate guidelines
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies, or adjusting errors
- Maintained accurate records of all incoming shipments including quantity received, date received
- Manage multiple projects simultaneously
Sales Associate
Nordstrom
01.2019 - 01.2020
- Crossed trained to provide the Nordstrom experience in any department (clothing, shoes, jewelry) organically always creating ease and satisfaction
- Implemented store layout changes, including the addition of new fixtures
- Created effective visual merchandising strategies to increase customer engagement and maximize sales
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise
- Monitored sales performance and adjusted merchandise displays accordingly
- Identified opportunities for process improvements in areas such as ordering cycles, storage capacity utilization
- Maintained accurate inventory records and tracked stock movement to ensure all transactions were properly accounted for
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH05.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Leadership
- Problem Solving
- Adaptability
- Communication
- Data Minded
- Project Management
- Analytical thinking
- Time management
- MS Excel
- Microsoft office
Timeline
Special Assets Analyst I (Remote)
PNC
01.2025 - Current
Online Account Manager
Discover Bank
01.2024 - 01.2025
Underwriter I (Remote)
Farmers Insurance
01.2023 - 01.2024
Lead Teller
Wells Fargo
01.2021 - 01.2022
Production Lead
University Tees
01.2021 - 01.2021
Visual Merchandiser
Coach
01.2020 - 01.2020
Sales Associate
Nordstrom
01.2019 - 01.2020
Bachelor of Science - Fashion Merchandising
Kent State University
Bachelor of Science - Computer Science
Southern New Hampshire University