Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Goedken

Ankeny,IA

Summary

Dynamic professional offers background in business management, customer service, and sales. Strong history of leading teams of over 30 team members at a time to exceed goals and consistently improve operations. Adept at fostering a high-performance culture while managing sales forecasts of a 4 million dollar store and enhancing customer relationships. Committed to achieving excellence through strategic coaching and training initiatives.

Overview

7
7
years of professional experience

Work History

General Manager

Old Navy
08.2023 - Current
  • Attract, recruit, and hire leaders and brand associate teams
  • Train and develop team of 30 to 40 brand associates for high-performance culture
  • Decreasing the turnover rate in the store by 49%
  • Forecast and schedule effectively to meet business needs
  • Ensure execution and effectiveness of all Standard Operating Procedures
  • Communicate weekly plans and vision through leadership meetings and team touch bases
  • Complete weekly Leader schedule and performance tracker
  • Drive sales and performance through Leader segments
  • Running and driving sales to maintain an over 4 million dollar store ranking in the top 3 out of 12 stores in the district
  • Increased sales year after year including a 2% increase in sales to last year
  • Maintain Merchandising and Brand Presentations

Assistant General Manager

Old Navy
03.2020 - 08.2023
  • Train and develop team and self for high-performance culture
  • Work with General Manager to plan and execute weekend and company events
  • Drive sales and performance through Leader segments
  • Coach and develop a team of 30 to 40 brand associates on Standard Operating Procedures
  • Work with General Manager to understand scheduling needs for Merchandising Lifecycle
  • Execute visual updates and maintain merchandising standards
  • Responsible for divisional flexing and replenishment from sales
  • Comparing results for divisions to district and region and making business decisions based on results
  • Sets and maintains marketing and operational signage
  • Lead calls and workshops with other Assistant General Managers to help further their skills in merchandising

Customer Operations Manager

Old Navy
03.2018 - 03.2020
  • Recruit, hire and develop a team of 25 to 30 brand associates
  • Work closely with the General Manager on hiring needs and training
  • Train and maintain all SOPs in the store
  • Oversaw a 30/60/90 training plan and adjusting associates training and development plan
  • Created the store schedule to best fit business needs achieving an 85% optimization score
  • Create plans and adjustments from customer comments and surveys
  • Drive sales and brand associate performance through Leader on Duty Segments
  • Oversaw execution of operational processes, including supply orders and maintenance requests


Education

Bachelor of Arts -

University of Northern Iowa
Cedar Falls, IA
01-2018

Skills

  • Staff training and development
  • Leadership and team building
  • Operations management
  • Sales analysis
  • Talent recruiting, hiring, and retention
  • Create sales forecast to maintain and achieve budget month by month
  • Customer relationship management
  • Staff training/development
  • Schedule management
  • Efficient multi-tasker

Timeline

General Manager

Old Navy
08.2023 - Current

Assistant General Manager

Old Navy
03.2020 - 08.2023

Customer Operations Manager

Old Navy
03.2018 - 03.2020

Bachelor of Arts -

University of Northern Iowa

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