Tyler Goedken
Ankeny,IA
Summary
Dynamic professional offers background in business management, customer service, and sales. Strong history of leading teams of over 30 team members at a time to exceed goals and consistently improve operations. Adept at fostering a high-performance culture while managing sales forecasts of a 4 million dollar store and enhancing customer relationships. Committed to achieving excellence through strategic coaching and training initiatives.
Overview
7
7
years of professional experience
Work History
General Manager
Old Navy
08.2023 - Current
- Attract, recruit, and hire leaders and brand associate teams
- Train and develop team of 30 to 40 brand associates for high-performance culture
- Decreasing the turnover rate in the store by 49%
- Forecast and schedule effectively to meet business needs
- Ensure execution and effectiveness of all Standard Operating Procedures
- Communicate weekly plans and vision through leadership meetings and team touch bases
- Complete weekly Leader schedule and performance tracker
- Drive sales and performance through Leader segments
- Running and driving sales to maintain an over 4 million dollar store ranking in the top 3 out of 12 stores in the district
- Increased sales year after year including a 2% increase in sales to last year
- Maintain Merchandising and Brand Presentations
Assistant General Manager
Old Navy
03.2020 - 08.2023
- Train and develop team and self for high-performance culture
- Work with General Manager to plan and execute weekend and company events
- Drive sales and performance through Leader segments
- Coach and develop a team of 30 to 40 brand associates on Standard Operating Procedures
- Work with General Manager to understand scheduling needs for Merchandising Lifecycle
- Execute visual updates and maintain merchandising standards
- Responsible for divisional flexing and replenishment from sales
- Comparing results for divisions to district and region and making business decisions based on results
- Sets and maintains marketing and operational signage
- Lead calls and workshops with other Assistant General Managers to help further their skills in merchandising
Customer Operations Manager
Old Navy
03.2018 - 03.2020
- Recruit, hire and develop a team of 25 to 30 brand associates
- Work closely with the General Manager on hiring needs and training
- Train and maintain all SOPs in the store
- Oversaw a 30/60/90 training plan and adjusting associates training and development plan
- Created the store schedule to best fit business needs achieving an 85% optimization score
- Create plans and adjustments from customer comments and surveys
- Drive sales and brand associate performance through Leader on Duty Segments
- Oversaw execution of operational processes, including supply orders and maintenance requests
Education
Bachelor of Arts -
University of Northern Iowa
Cedar Falls, IA01-2018
Skills
- Staff training and development
- Leadership and team building
- Operations management
- Sales analysis
- Talent recruiting, hiring, and retention
- Create sales forecast to maintain and achieve budget month by month
- Customer relationship management
- Staff training/development
- Schedule management
- Efficient multi-tasker
Timeline
General Manager
Old Navy
08.2023 - Current
Assistant General Manager
Old Navy
03.2020 - 08.2023
Customer Operations Manager
Old Navy
03.2018 - 03.2020
Bachelor of Arts -
University of Northern Iowa
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