Tyler Goldston
Bellingham
Summary
Dynamic and adaptable professional with a proven ability to learn quickly and leverage past experiences for continuous improvement. Strong foundation in interpersonal skills and customer relations developed through extensive public-facing roles, fostering effective collaboration within team environments. Detail-oriented with a commitment to meeting daily operational standards, excelling in both cooperative and delegative capacities to achieve shared goals. Passionate about engaging in diverse social activities, from board games to group hikes, enhancing teamwork and community building.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration
05.2022 - Current
- Primary responsibilities include ensuring the same standard of screening for all passengers, organizing and delivering morning briefs and assisting passengers with unique and specific needs. I am also responsible for maintaining multiple qualifications and communicating with a team in an often fast-paced and constantly evolving environment, often I work both in a unit and independently to overcome daily obstacles.
- Accomplishments and Certifications:
- I hold multiple certifications as a National Intelligence Shift brief officer, organizing and delivering weekly shift briefs to keep other officers informed.
- I also am passenger support specialist certified, adapting to any situation a passenger might have to help them though screening in a smooth and reliable manner.
- I have been coach certified and have trained other officers to meet an excel operational standards.
- ATLAS certified, I lead screening operations to maintain the same level of screening on all individuals within a dynamically changing designated area.
- Series: 2101
- Hours per week: 40
Team Member
CHS Northwest
08.2021 - 04.2022
- Details and responsibilities of employment included handling if caustic and hazmat materials, counting the till, providing professional customer service and managing inventory stock.
- It was an enjoyable position in a fast-paced environment with flexible and always changing duties that required a fine attention to detail.
- Hours per week: 40
Loss Prevention Officer
Walmart
01.2020 - 02.2021
- Working as a Loss Prevention Specialist for Walmart was a varied and unique opportunity. I was required to regularly partner with local law enforcement and keep an up to date and updating mental database of return offenders as it was not uncommon to be building multiple cases at a single time. Being able to adjust your social approach to any given situation on the fly was an essential tool to prevent shoplifters from leaving the store and causing shortage. Having a thorough understanding of computer literacy was necessary as daily operation of pan/tilt/zoom cameras and building video files for law enforcement was a critical component to our operations.
- Hours per week: 40
- Monitored surveillance systems to detect and prevent theft and fraud activities.
- Conducted regular audits of inventory and asset protection protocols.
Contract Security
Allied Universal
03.2019 - 01.2020
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Security
Nooksack Northwood Casino
04.2017 - 02.2019
- My position as a security required interpersonal skills to de-escalate potential conflicts, and the communication ability to confirm input from other guards and departments to write accurate reports while documenting incidents.
- I regularly made use of camera equipment, and used my level of tech literacy to create detailed reports of any irregularities that take place within the scope of my responsibilities.
- I worked regularly with local law and tribal law enforcement to keep patrons safe, and confront them when the time to cut them off came.
- Hours per week: 36
Team Member
Tractor Supply Co.
02.2017 - 04.2017
- At Tractor Supply Co. my duties shifted frequently with what the team required, I regularly juggled stocking shelves, counting inventory, quality assurance and forklift operation. Customer service and professional appearance were a daily standard as was using interpersonal skills and sales opportunities to enroll customers in our rewards card.
- Hours per week: 38
Loss Prevention Specialist
Ross Dress for Less
02.2015 - 02.2017
- Implemented loss prevention strategies to reduce shrinkage and enhance store security measures.
- Conducted thorough investigations into theft incidents, utilizing surveillance technology and evidence collection techniques.
- Trained staff on loss prevention policies and procedures, fostering a culture of awareness and vigilance.
- Analyzed inventory discrepancies to identify trends and recommend solutions for operational improvements.
Education
High school diploma - equivalent
Whatcom Community College
Bellingham, WA12.2014
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Team development
- Customer relations skills
- Behavioral observations
- Passenger communication
- Stress tolerance
- Attention to detail
- Problem-solving abilities
Accomplishments
- Briefed employees weekly on procedure updates and safety meetings using Excell to organize, draft, and deliver briefs.
- Filled the active supervisor role of a team of over 14 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Achieved multiple workplace awards for detecting advanced concealed threats
Certification
- Passenger Support Specialist
- Hazmat Handling Certification
- National Information Officer Certified
- ATLAS screening play Certified
- Quarterly equipment standards training
- Computer and Excel Literacy
- Coach and Training Certified
Language skills
English Spoken: Advanced | Written: Advanced | Read: Advanced
Interests
- Graphic Design
- Enjoy participating in tabletop games for overall physical and mental well-being
- Avid Reader
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Baking
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Outdoor Recreation
Timeline
Transportation Security Officer
Transportation Security Administration
05.2022 - Current
Team Member
CHS Northwest
08.2021 - 04.2022
Loss Prevention Officer
Walmart
01.2020 - 02.2021
Contract Security
Allied Universal
03.2019 - 01.2020
Security
Nooksack Northwood Casino
04.2017 - 02.2019
Team Member
Tractor Supply Co.
02.2017 - 04.2017
Loss Prevention Specialist
Ross Dress for Less
02.2015 - 02.2017
High school diploma - equivalent
Whatcom Community College
Additional information
- High level and developed interpersonal skills, natural at conflict mitigation and problem solving. Computer and tech literate, experience on Excel and many websites with varying interfaces required for daily duties. I have earned employee excellence awards and take pride in teaching and coaching others.
- My peers regard me as easy to get along with, level headed and relatable. In my free time I enjoy outdoor activities and organizing social events.