Tyler Gorton
Mesa,AZ
Summary
Experienced retail General Manager with 15+ years experience, serving customers and and the community through service leadership. Operational cluster support specialist that drives efficiencies that impact sales growth.
Overview
19
19
years of professional experience
Work History
Store Manager
Barnes And Noble Bookstore
11.2005 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ05.2008
Skills
- Customer Response
- Training and mentoring
- Inventory Control
- Store Merchandising
- Team leadership and coaching
- Team motivation
Timeline
Store Manager
Barnes And Noble Bookstore
11.2005 - Current
Bachelor of Arts - History
Arizona State University
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