Tyler Granier
Slidell,LA
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Member Service Representative
St. Tammany Federal Credit Union
12.2024 - Current
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Assistant Store Manager
Aeropostale
02.2024 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the business.
Assistant Store Manager
LOFT
07.2022 - 02.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Sales Lead Keyholder
Bath & Body Works
05.2021 - 12.2022
- Processing large amounts of shipments, with high levels of restock.
- Complete complex and intricate merchandising guidelines and floorsets.
- Opening and closing procedures: counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Team Member
Chick Fil-A
11.2018 - 04.2022
- Learned to quickly and efficiently multi-task.
- ServSafe Certification (Expired in 2024)
- Team training.
- Excelling customer service engagement.
- High-volume fast food restaurant environment.
Education
Bachelor of Science - Business Administration And Management
Louisiana State University
Baton Rouge, LA05-2025
High School Diploma -
Slidell High School
05-2021
Skills
- Customer service
- Financial transactions
- Account management
- Product recommendations
- Complaint handling
- Client education
- Sales strategy
- Problem-solving
- Inventory control
- Team building and leadership
- Hiring and training
- Work Planning and Prioritization
- Attention to detail
- Employee scheduling
- Mentoring and coaching
- Loss prevention
- Strategic planning
- Visual merchandising expertise
- Team conflict management
- Time management
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Goals and performance (KPI's)
- Microsoft Office
Timeline
Member Service Representative
St. Tammany Federal Credit Union
12.2024 - Current
Assistant Store Manager
Aeropostale
02.2024 - 12.2024
Assistant Store Manager
LOFT
07.2022 - 02.2024
Sales Lead Keyholder
Bath & Body Works
05.2021 - 12.2022
Team Member
Chick Fil-A
11.2018 - 04.2022
Bachelor of Science - Business Administration And Management
Louisiana State University
High School Diploma -
Slidell High School
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