Tyler Green

-Leading the Operations Strategy and Programs team for North American Customer Returns, 40+ fulfillment centers employing 50k+ employees. Team responsibilities and overall structure:
Capacity, Design & Launch - consultant to worldwide design engineering, capacity planning and launch to ensure design optimization and expeditious delivery of all North American Customer Return topology efforts
Reverse Logistics Transportation - manages network load balancing, optimization of network capacity and overall amazon transportation network asset management. Collaborates with multi- functional teams across operations and support verticals to improve accuracy and efficiency of overall Reverse Logistics Transportation network.
Distributed Network - end to end management of all Customer Return grading activities existing outside of core network. Responsible for distributed network performance, influencing excellence through partnership with cross-functional teams and multiple business units demonstrating continued success in driving improvements to both accuracy and speed of customer returns grading.
PMO/New Technology - Project Management Office for NA Returns Network, end to end project tracking and facilitation of change process. Partners with external stakeholders and product teams to provide crisp insight as to business requirements for future product delivery. Development of internal operations tools to increase efficiency in day to day performance.
Ops Integration / Subject Matter Experts - responsible for integrating network wide programs and product delivery. Providing detailed knowledge of both "back-end" and "front-end" user experience to provide insight needed for optimal product development.

· Led North American Reverse Logistics Operations team to develop encompassing quality program for all of Amazon Customer Returns. Program reduced negative customer experiences by 165k instances and improved recovery by $108MM annually.

· Innovator and Leader of production cost out activities utilizing Lean Manufacturing principles and processes to drive over $70MM of production related cost savings.

· 2x Amazon Reverse Logistics Peak Champion awarded for running best operation in all of amazon during peak weeks for Customer Returns.

· Designed, owned, and executed the launch of two Customer Return buildings using state of the art Amazon technology and design standards.

· Developer and Manager of 60+ salaried leaders of which over the last two years promoted 8 leaders to Senior Manager, and three to lead other Amazon buildings across the network.

· Recognized by Lt. Governor for efforts and leadership to create first ever Work-2-GED program (Project Aspire). Worked with technical colleges to create a program that employed individuals without GED then provided support for obtainment. Program was adopted by all of Amazon worldwide.

· Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

· Identified and resolved unauthorized, unsafe or ineffective practices which led to the lowest LTIR and RIR rates for Customer Returns Network wide.

· Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Oversaw workforce management planning, volume predictions and capacity planning.
• Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Led team to demonstrate sustained best in site performance for productivity, safety and quality through innovation and implementation of production tools, leadership development and paradigm shift in support planning methodologies
• Led Labor Planning efforts for the Returns Operation through management and monitoring of key production metrics such as attendance, attrition, volume mix, rates, etc. to ensure the site had ample labor by week, day and shift to keep work in progress between minimum and maximum thresholds (backlog).

• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Reviewed shift reports to understand current numbers and trends.
• Investigated and resolved departmental non-conformances.
• Trained and guided team members to maintain high productivity and performance metrics.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity.

• Collected and organized data for use in key decision-making.
• Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction.
• Identified problems and recommended new processes to improve performance and reduce costs.
• Aligned production operations to meet higher standards and maximize returns.
• Designed improvements to equipment to optimize worker productivity.

• Created organizational structures to improve accounting and finance functions.
• Created documents to display financial reports and data using Hyperion, Khalix and Excel
• Assessed expansion plans and presented costs to forecast trends and recommend changes.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Monitored budget, revenue and variance trends for $6B UPS Airline Operating Costs, regularly apprising CEO of company's financial standing.
• Mitigated process gaps and managed financial operational functions.
• Evaluated competitor data and statistics to develop business investment strategy and drive growth.