Tyler Grier
Denver,CO
Summary
Currently, I am a Senior Partner Experience Specialist who supports our top partners though technical troubleshooting and solution consultation. In this role, I have helped retain and expand current and new partners through understanding business use case of the partner and the partner’s direct clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Partner Experience Specialist
ActiveCampaign
Denver, CO
02.2025 - Current
- Supports partners through technical troubleshooting when the partner portal or the partner's direct clients have any issues.
- Cultivates relationships with new and existing partners to ensure long-term success By understanding the partner's business and the direct client's business.
- Collaborates with internal teams such as engineering, project managers, marketing, solutions, and on-boarding to ensure the partner has all tools available to expand their accounts.
- Meeting with partners when they have a new client added to test the account to ensure a successful account launch.
Personal Trainer
Self-employed
Denver, Colorado
01.2019 - Current
- Designed personalized fitness programs for diverse client needs.
- Educated clients on exercise techniques and proper form.
- Conducted fitness assessments to track client progress.
- Motivated clients through goal setting and accountability sessions.
- Built strong relationships with clients through regular communication and support.
- Provided weekly check-ins with clients to assess progress and adjust plans as needed.
- Negotiated contracts with clients for services rendered.
Senior Customer Experience Specialist
ActiveCampaign
06.2023 - 02.2025
- Identified as top 10% of talent company wide.
- Managed and expanded internal CX teams worldwide in regions of AMER, LATAM, APAC, and AMEA.
- Implemented processes to reduce friction between customers and enhanced the customer experience.
- Developed relationships with Enterprise and Partner accounts to troubleshoot, resolve, create custom solutions and to grow accounts though inbound / outbound reach.
- Collected, analyzed and reported data from customer accounts for consultation and troubleshooting sessions with customers and stakeholders.
- Managed multiple client marketing projects such as automation creation, CRM build out, custom reporting, and integration set up for specific use case, ensuring timely delivery and successful implementation of solutions within scope.
- Conducted product demonstrations and proof-of-concept exercises to validate solution feasibility and functionality, contributing to successful sales cycles.
Enterprise/Premier Support Specialist
ActiveCampaign
09.2022 - 06.2023
- Created this team titled "Premier Support Specialist" to ensure our Enterprise level accounts get an elevated level of support and growth.
- Connected with our Enterprise level accounts and provided technical support and specific use case to expand growth of account.
- Entrepreneurial spirit and attitude
- This role assisted in growing our Enterprise level accounts growth quarter over quarter.
- Manage client expectations and communicate technical information to non-technical stakeholders in a clear and concise manner - Troubleshoot and resolve complex technical issues by collaborating with cross-functional teams, including engineering and product management.
Product Support Specialist / Lead Coach
ActiveCampaign
08.2021 - 09.2022
- (SaaS /
- CRM) - Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
- Partner with development teams to drive stability, operational excellence, and a culture of efficiency
- Formulate alternative or unique solutions based on best practices for technical scenarios to help clients achieve their goals and help them to utilize our platform including over eight hundred and seventy integrations
- Proactively identify improvements to the product, isolate and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience
- Supporting internal teams with direction and feedback to support growth
- Live collaborations to assist all teams on how to handle certain situations for our customers.
Senior Technical Advisor
Apple
03.2020 - 08.2021
- Efficiently resolve customers’ issues by listening to the customers’ needs, utilizing resources and tools, finding innovative solutions, and respecting our customers’ time
- Managed / operated my own team of 15 other technicians.
- Responsible for team's growth.
- Ability to drive amazing customer experiences — and results — through team development.
- Experience with diplomatically managing multiple commitments to customers, staff and operations.
- Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
Genuis
Apple
Oak Brook, IL
04.2016 - 03.2020
- Ongoing contact for commitments and maintaining responsiveness to customers’ expectations
- Use balanced judgement, available tools, and resources to provide the best solutions for our customers and Apple
- Assess comprehension during the consultation and respond to the needs of both the internal and external customers
- Cultivate trust, compassion, and use interpersonal skills to create, maintain or repair the customer’s relationship with Apple
- Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information
- Provide Advisors with accurate and up-to date information related to the products and procedures
Skills
- Technical Proficiency: API, Integrations, CRM, Reporting, Automations
- Cross-functional collaboration with engineering, marketing, product, partner growth, and solutions
- Partner Technical Account Management
- Partnership Development
- Solutions Consultant
- Complex system troubleshooting
- Partner Experience
- Communication
Certification
- CyberSecurity Foundations
- Product Management Foundations
- Management Foundations
Timeline
Partner Experience Specialist
ActiveCampaign
02.2025 - Current
Senior Customer Experience Specialist
ActiveCampaign
06.2023 - 02.2025
Enterprise/Premier Support Specialist
ActiveCampaign
09.2022 - 06.2023
Product Support Specialist / Lead Coach
ActiveCampaign
08.2021 - 09.2022
Senior Technical Advisor
Apple
03.2020 - 08.2021
Personal Trainer
Self-employed
01.2019 - Current
Genuis
Apple
04.2016 - 03.2020