Tyler Gross
Williamsburg,Kentucky
Summary
Proven track record in enhancing customer satisfaction and driving revenue growth, notably at Rent A Center. Expert in client relationship building and adept in multitasking, I have successfully implemented strategic plans and sales tactics to meet and exceed objectives. Demonstrates reliability and adaptability, with a keen focus on performance tracking and time management.
Overview
8
8
years of professional experience
Work History
Customer Account Manager
Rent A Center
03.2024 - 07.2024
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
Tire and Lube Technician
Don Franklin Toyota
10.2023 - 02.2024
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Closing Store Manager
Advance Auto Parts
12.2021 - 04.2022
- Reduced excess inventory levels by coordinating strategic clearance sales and promotions.
- Ensured compliance with all regulatory requirements pertaining to liquidation sales and property management during the closing phase.
- Collaborated with marketing team to create impactful promotional materials that effectively communicated ongoing clearance deals.
- Collaborated with corporate office to meet financial goals, updating them regularly on progress made during the store closure period.
Parts Sales Associate
O'Reilly's Auto Parts
08.2016 - 08.2020
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
Education
High School Diploma -
Mccreary Central High School
Stearns, KY05.2020
Skills
- Client Relationship Building
- Performance Tracking
- Sales tactics
- Revenue Generation
- Time Management
- Multitasking
- Reliability
- Adaptability and Flexibility
Timeline
Customer Account Manager
Rent A Center
03.2024 - 07.2024
Tire and Lube Technician
Don Franklin Toyota
10.2023 - 02.2024
Closing Store Manager
Advance Auto Parts
12.2021 - 04.2022
Parts Sales Associate
O'Reilly's Auto Parts
08.2016 - 08.2020
High School Diploma -
Mccreary Central High School
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