Tyler Gulley
San Antonio,TX
Summary
Conscientious and committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Education
High School Diploma -
- Currently enrolled in training for CompTIA A+ certification.
Work History
Data Center Cleaning Technician
ProSource Technical Services, LLC
San Antonio, TX
05.2023 - Current
- Maintained working conditions of cleaning equipment
- Functioning within a team environment
- Disposed of damaged cables and other items in subfloors and throughout Data Center
- Followed SOP and security procedures when entering/exiting colos
- Completed training programs on utilizing proper procedures and equipment
- Offered high level of quality service while meeting production schedules
Customer Service Representative
Best Buy Health
San Antonio, TX
01.2022 - 04.2023
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Maintained and managed 70+ customer calls per day
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
Adoption Counselor
San Antonio Humane Society
San Antonio, TX
02.2020 - 01.2022
- Communicated closely with other counselors to devise programs and activities based on developmental and placement needs.
- Participated in public speaking engagements about the importance of adoption
- Maintained on average 50+ adoptions per week.
- Assist in monitoring equipment and supplies for proper and smooth departmental operation.
Front Desk, Auditor, Bartender
The Ambrose Hotel
Santa Monica, CA
07.2013 - 10.2019
- Resolved customer issues quickly, Increased revenue by 23%
- Used internal software to process reservations, check-ins and check-outs.
- Analyzed data and findings and prepared reports for lead auditor
- Managed cash and bar revenue during special promotions or sporting events.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Skills
- Ability to manage multiple tasks
- Calm and Professional Under Pressure
- Coachable and ability to learn quickly
- Excellent organizational and analytical skills and strategic thinking
- Support Services
- Mobile Device Management
- Root Cause Analysis
- High-Volume Environments
- Detail and goal oriented
- Remote Troubleshooting
- Hardware Diagnostics
- Effective and Professional Communication
- Data Entry
Similar Profiles
Gladson SajiGladson Saji
Accountant Cum Construction Site Supervisor at Beacon Hope Technical Services LLCAccountant Cum Construction Site Supervisor at Beacon Hope Technical Services LLC
Jazib JavedJazib Javed
Site Engineer at Prostone Homz Technical Services LLCSite Engineer at Prostone Homz Technical Services LLC
Moriah MartinMoriah Martin
Executive Assistant at C1 Technical Services, LLCExecutive Assistant at C1 Technical Services, LLC
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution