Tyler Hackett

• Manage internet inquiries for both Audi Brentwood and Audi Downtown Nashville.
• Promoted to sales role after 3 months of working as a BDC Sales rep.
• Ensure all customers interested receive the information requested
• Stepped onto the sales floor as Sales Support from July 2024 to current.
• Fully transitioned to the sales floor in June of 2024
• Transferred from Audi Downtown Nashville to BMW Of Nashville, both entities under the Sonic Automotive Group.
• Enhanced guest satisfaction through personalized service and proactive problem-solving.
• Trained new team members on company policies and procedures to maintain consistent guest experience standards.
• Developed rapport with clients, enhancing overall customer satisfaction and loyalty.
• Analyzed market trends to adjust sales strategies and optimize inventory management.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
• Qualified buyers by matching requirements and interests to various car models and discussing finance, lease, cash options.

Managed and troubleshot injection molding machines.

• Promoted from line operator within the first month.
• Collaborated with engineering teams to troubleshoot and resolve operational issues promptly.
• Operated and maintained precision assembly tools for optimal production efficiency.
• Monitored production processes, ensuring compliance with safety regulations and quality assurance protocols.
• Maintained clean and organized tool sets for production runs.
• Improved production efficiency by setting up and maintaining machinery for optimal performance.
• Protected molds from damage through proper handling and storage between use.

• Sold 8-12 cars per month.
• Left for health reasons. Began preparations to move from Connecticut to Tennessee.
• Provided expert product knowledge and tailored vehicle recommendations to enhance customer satisfaction.
• Coordinated with finance department to streamline loan applications, reducing processing time for clients.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Sought out appropriate management in more complex financial matters.
• Managed sensitive client information with utmost confidentiality, building trust and loyalty.

• One of three estimators on the sales team.
• Generated approximately $1.4 million in roofing sales.
• Collaborated with installation teams to ensure project specifications were met accurately.
• Streamlined sales processes, resulting in enhanced efficiency and customer satisfaction ratings.
• Led presentations to clients, showcasing product benefits and service offerings effectively.
• Increased customer satisfaction by providing thorough consultations and accurate project estimates.
• Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
• Improved sales performance by tailoring presentations to suit individual client needs and preferences.
• Streamlined internal processes related to project management, increasing overall efficiency and productivity levels among team members.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Presented professional image consistent with company's brand values.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Managed internet sales for BMW of West Springfield.
• Returned to Gengras Chevrolet after COVID layoff.
• Increased Internet sales by implementing effective marketing strategies and coordinating online promotions.
• Increased internet sales by consistently providing exceptional customer service and product knowledge.
• Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.
• Attained minimum performance of Internet sales ratio from inbound leads.
• Interacted with customers to foster positive experience resulting in increased sales.
• Met or exceeded individual sales goals consistently, contributing to the overall success of the store.
• Created sales projections and adjusted purchase plans to maximize inventory with volume responsibility of 55 units.

• Sales consultant for Gengras Volvo.
• BDC Sales for Gengras Volvo and BMW of West Springfield in the second year.
• Sold approximately 12 cars per month (Worst: 8, Best: 17).
• Part of Volvo’s Excellence Award-winning team for 2019.
• Laid off due to the COVID-19 pandemic.
• Developed in-depth knowledge of product features, enhancing customer interactions and sales effectiveness.
• Guided customers through entire vehicle purchasing process, ensuring satisfaction and loyalty.
• Provided exceptional after-sales support, fostering long-term relationships and repeat business opportunities.
• Streamlined sales processes by integrating CRM tools, boosting efficiency in customer follow-ups and tracking.
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Streamlined sales process with efficient organization of client information and follow-up communications.

• Sold approximately 8 cars per month.
• Built a strong base of satisfied clients.
• Developed strong relationships with customers for repeat business and referrals.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
• Increased dealership revenue through effective negotiation and closing techniques.
• Listened to customer needs and desires to identify and recommend optimal solutions.

• Marketing partner for Assurance Wireless.
• Managed client accounts, ensuring timely resolution of inquiries and service issues.
• Led presentations and product demonstrations to educate clients on features and benefits.