Tyler Hall
Independence,MO
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities, with 5+ years of experience in the field. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
5
5
years of professional experience
Work History
Associate Supervisor/Customer Service Representative
Centrinex
05.2018 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction, with 100% Quality Assurance score.
- Assisted 100+ customers each day over phone and email with navigating consumer-facing systems, understanding company's product, and other general questions/requests
- Tracked employee stats and metrics using Microsoft Excel to identify patterns and opportunities for growth and improvement
- Trained employees on company policies and systems, increasing their efficiency and productivity.
Education
High School Diploma -
Raytown High School
Raytown, Missouri2018
Skills
- Adaptability
- Customer Service
- Empathy
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Leadership
- Computer/Software Proficiency
- Data Entry
- Sales Expertise
Timeline
Associate Supervisor/Customer Service Representative
Centrinex
05.2018 - Current
High School Diploma -
Raytown High School
Similar Profiles
Hailey WingHailey Wing
Collector at CentrinexCollector at Centrinex
Krystal KingKrystal King
Client Service Representative 4 at CentrinexClient Service Representative 4 at Centrinex
Lakeice DavisLakeice Davis
Customer Service Representative Lead at CentrinexCustomer Service Representative Lead at Centrinex
Aviana HerreraAviana Herrera
Loan Specialist at CentrinexLoan Specialist at Centrinex
Shawna AlecciShawna Alecci
Inside Sales Representative/Customer Service Representative at SwedencareInside Sales Representative/Customer Service Representative at Swedencare