Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tyler Hamilton

Foley,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Sales Associate

Harbor Freight
Foley, AL
01.2024 - Current
  • Adhered to company initiatives and achieved established goals.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Greeted customers to determine wants or needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Analyzed customer feedback data to recommend improvements in service quality.

Sales Manager

Handyman's Discount
Foley, AL
11.2023 - 01.2024
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed and implemented sales strategies to increase market share.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Host/Server Assistant

Fishers Upstairs
Orange Beach, AL
02.2023 - 11.2023
  • Built positive relationships with other front-of-house and kitchen staff.
  • Resolved conflicts between customers when necessary.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Provided excellent customer service by anticipating customer needs.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Helped service staff handle demand by distributing food and beverages.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Performed light administrative duties such as filing documents and taking messages.

Server

Waffle House
Foley, AL
04.2022 - 09.2022
  • Followed health safety guidelines when preparing and serving food products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared checks, itemizing total meal costs and taxes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.

Education

High School Diploma -

Baldwin County Virtual School
Daphne, AL
05-2023

Skills

  • Customer Needs Assessment
  • Inventory Control
  • Retail Loss Prevention
  • Client Account Management
  • Product Sales
  • Promotional Support
  • Order Processing
  • Problem-Solving Skills
  • Relationship Building
  • POS System Operation
  • Superb Time Management
  • Outgoing Personality
  • Multi-Tasking Strength
  • Written and Oral Communication Skills
  • Reliable and Punctual
  • Guest Relations
  • Goal-Oriented
  • Reading Comprehension Skills
  • Energetic Self-Starter
  • Positive and Professional
  • Exceptional Customer Service

Affiliations

I spend a majority of my free time researching my different interests such as jewelry making, botany, and online gaming. I also spend a good amount of time on different social media platforms such as TikTok or Instagram.

References

References available upon request.

Timeline

Sales Associate

Harbor Freight
01.2024 - Current

Sales Manager

Handyman's Discount
11.2023 - 01.2024

Host/Server Assistant

Fishers Upstairs
02.2023 - 11.2023

Server

Waffle House
04.2022 - 09.2022

High School Diploma -

Baldwin County Virtual School

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Tyler Hamilton