Tyler Hampton
Summary
Ability Summary Great Service and comprehensive skills Ability to operate powered equipment Ability to work in a team environment, as well as work independently Ability to operate computer programs and Microsoft Office. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
HVAC Sales and Service Technician
Doctor Cool Heating And Air
09.2021 - Current
- Utilized consultative sales approach to offer products to meet customer needs.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Worked overtime, holidays and weekends to accommodate company needs.
- Repaired and replaced motors, bearings and belts.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Deigned and blueprinted HVAC systems for maximum airflow efficiency for the customer
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Worked with admin to generate accurate invoices for service and components used.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Addressed each customers' needs and wants to recommend suitable product options.
Sales Associate
Lowes Home Improvement
04.2019 - 09.2021
- Maintained various task as an associate which included assisting customers finding items throughout the store
- Restocked shelves and kept department inventory
- Provided assistance with power equipment
- Maintained knowledge of current sales and promotions and policies regarding payment and exchanges, and security practices
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Camden High School
Camden, SC06.2018
Skills
- Computerized Maintenance Management Systems
- Installation Expertise
- Small Business HVAC Repair
- Construction Site Safety Training
- Excellent Problem-Solving Skills
- Hazardous Materials Training
- Operation and Maintenance Expertise
- Preventative Maintenance
- Troubleshooting Expertise
- Air Conditioning Knowledge
- Safety Regulations
- HVAC Change-Out Procedures Expertise
- Equipment Servicing
- Troubleshooting Components
- HVAC Installation and Maintenance
- Work Crew Monitoring
- Maintenance and Repair Records
- Equipment Replacement
- Repairing Refrigeration Systems
- Investigate Malfunctions
- Inspecting Systems
- Repair Defective Equipment
- Duct Sizing and Design
Timeline
HVAC Sales and Service Technician
Doctor Cool Heating And Air
09.2021 - Current
Sales Associate
Lowes Home Improvement
04.2019 - 09.2021
High School Diploma -
Camden High School
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