Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tyler Han

Phoenix,AZ

Summary

With my experience in the hospitality sector, I have increased my skill by managing high-volume dining, working in a fast-paced environment with strong multitasking abilities, menu expertise, creating an exceptional, memorable guest experience. I excel with strong customer service, food and drink knowledge, creating a positive working environment with team collaboration to be successful. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Server/Bartender

Pineapple Thai
03.2023 - Current
  • Consistently maintain high performance standards and provide attentive service during peak hours to ensure total guest satisfaction.
  • Improved overall dining experience by promptly attending to special requests and dietary restrictions.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Provide any needed feedback to senior staff for new menu items that change monthly.
  • Food-Runner for togo orders while pre-taste food to ensure kitchen has prepared orders according to restaurant standard.

Senior Server/Bartender

Coup De Thai
03.2023 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Prepared specialty desserts for customers for special occasions.
  • Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
  • Streamlined table turnover rates for increased seating capacity through effective communication with the kitchen and bussing staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Senior Server/Bartender

Must Be Thai
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Server/Bartender

Sawadee Utah
01.2023 - 03.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Restaurant Server

Thairiffic
11.2021 - 01.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Restaurant Server

ThaiMinal
11.2021 - 01.2023
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Restaurant Server

Le Ros
11.2021 - 01.2023
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Processed orders and sent to kitchen employees for preparation.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.

Skills

  • Exceptional Guest Service
  • Beer and Wine Expertise
  • High-volume dining
  • Food safety practices
  • Food Allergy awareness
  • Food and Beverage pairings
  • Table Setting Etiquette Preparing
  • Cash Handling & POS System
  • Food and Drink Menu Knowledge
  • Suggestive Food Item Selling & Promoting

Certification

  • DuckHorn Wine, Napa Valley, CA,

An In-depth comprehensive course in wine products to gain a detailed knowledge for wine pairing and suggestions with meals for guest.


  • The Cocktail Camp, San Francisco, CA,

Course and Certification completed to demonstrate knowledge and skills to mix different flavors for cocktail mixing, various drinks and mocktails to enhance my skill and growth in the bar, wine and restaurant industry.

Timeline

Senior Server/Bartender

Pineapple Thai
03.2023 - Current

Senior Server/Bartender

Coup De Thai
03.2023 - Current

Senior Server/Bartender

Must Be Thai
03.2023 - Current

Server/Bartender

Sawadee Utah
01.2023 - 03.2023

Restaurant Server

Thairiffic
11.2021 - 01.2023

Restaurant Server

ThaiMinal
11.2021 - 01.2023

Restaurant Server

Le Ros
11.2021 - 01.2023

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Tyler Han