Tyler Hancock
exeter
Summary
With decades of computer experience, adept in data entry and customer service, I excelled at the National Visa Center by enhancing project turnaround and maintaining high data accuracy. My proficiency in Microsoft Office and exceptional problem-solving skills contributed to team success and customer satisfaction, setting performance benchmarks.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Data Entry Operator
National Visa Center
02.2016 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Verified data files prior to entry to maintain high data accuracy.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Customer Service Clerk
Market Basket
10.2007 - 02.2016
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Education
High School Diploma -
Exeter High School
Exeter, NH06-2011
Skills
- Data entry
- Microsoft office proficiency
- File management
- Records management
- Customer Service
- Problem Solving
- Decades of experience with computers
Timeline
Data Entry Operator
National Visa Center
02.2016 - Current
Customer Service Clerk
Market Basket
10.2007 - 02.2016
High School Diploma -
Exeter High School
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