Tyler Hanover
El Cajon,CA
Summary
Adept at problem-solving and interpersonal communication, I excelled at Smart And Final by ensuring customer satisfaction through prompt complaint resolution and effective team leadership. Demonstrated adaptability and decision-making skills, enhancing team performance and customer service standards. My hands-on experience also includes technical proficiency in troubleshooting customers' apps at Smart and Final.
Overview
5
5
years of professional experience
Work History
Person in Charge
Smart And Final
San Diego, CA
06.2022 - Current
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Acted as a liaison between upper management and staff, facilitating open communication.
Shop Porter
Caliber Collision
Poway, California
10.2019 - 04.2020
- Greeted customers and provided assistance with their needs.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Followed company uniform, performance and security policies with every job.
- Performed dent removal using appropriate tools and techniques.
Education
High School Diploma -
Grossmont High School
La Mesa, CASkills
- Interpersonal communication
- Decision-making
- Time management
- Adaptability
- Problem-solving abilities
- Courteous demeanor
- Complaint handling
- Empathy and patience
References
David Donahue, energy services specialist /(619)504-8660 /drd.mgmt@gmail.com
Daniel zivkovich,store manger/ (760)535-0917
Timeline
Person in Charge
Smart And Final
06.2022 - Current
Shop Porter
Caliber Collision
10.2019 - 04.2020
High School Diploma -
Grossmont High School
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