Tyler Harbison
St. Petersburg,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Marina Deck Restaurant
Ocean City , MD
05.2023 - 04.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Server
Fagers Island
Ocean City , MD
04.2022 - 05.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Bad Monkey resturaunt and bar
Ocean City , MD
03.2019 - 04.2022
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Bachelor of Science - Marketing
Salisbury University
Salisbury, MD12-2023
Skills
- Table Bussing
- Table Setting
- Guest Engagement
- Order Management
- Effective customer upselling
- Positive and professional
- Exceptional customer service
- Liquor, wine, and food service
- Strong Work Ethic
- Point of Sale (POS) system operations
Timeline
Server
Marina Deck Restaurant
05.2023 - 04.2024
Server
Fagers Island
04.2022 - 05.2023
Server
Bad Monkey resturaunt and bar
03.2019 - 04.2022
Bachelor of Science - Marketing
Salisbury University
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