Catherine Eason
Ocala,FL
Summary
Proven leader in operational excellence with a history at TKC Holdings, adept in Warehouse Management and cultivating strong employee relations. Spearheaded initiatives that significantly enhanced efficiency and revenue, employing Financial Management and dynamic communication to foster client loyalty and streamline processes. Achieved notable cost savings and operational improvements across multiple locations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
District Operations Manager
TKC Holdings
2016.10 - 2024.05
- Developed processes to save on costs and prevent losses.
- Traveled to over 13 locations per month to perform audits of individual warehouse and stores.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced warehouse performance by implementing proven management processes to increase revenue.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Led weekly meetings with district staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Operations Manager
Keefe Commissary Network
2011.06 - 2016.10
- Managed four regional managers and twelve operations assistants that included 52 warehouses statewide
- Instructed employees how to collaborate on daily job tasks and achieve service goals.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Regional Commissary Manager
Keefe Commissary Network
2005.11 - 2011.06
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Commissary Manager
Keefe Group
2005.01 - 2005.11
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Forest High School
Ocala, FL05.1985
Skills
- Key Performance Indicators
- Financial Management
- Facilities Management
- Asset Management
- Performance Evaluations
- Warehouse Management
- Staff Management
- Business Administration
- Staff Training and Development
- Emergency Preparedness
- P&L Management
- Distribution Management
- Employee Relations
Timeline
District Operations Manager
TKC Holdings
2016.10 - 2024.05
Assistant Operations Manager
Keefe Commissary Network
2011.06 - 2016.10
Regional Commissary Manager
Keefe Commissary Network
2005.11 - 2011.06
Commissary Manager
Keefe Group
2005.01 - 2005.11
High School Diploma -
Forest High School
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