Tyler Harp
Wakefield,VA
Summary
Self-motivated professional, with the ability to adapt. Able to employ creative approaches and results to designated objectives. Established communication and mentorship skills. Searching for my future career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified sourcing specialist. Up and coming in vendor relations, contract negotiation and price structuring. Works with management to improve item quality and sourcing procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Manager
Sparkles Pro Housekeeping
01.2023 - Current
- The ability to adapt to a situation.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Collections specialist
America First Credit Union
01.2021 - 08.2021
- America first credit union (UT)
- While working in a credit union I was an active member of the collections team for the whole business
- I worked as a team member and helped others when they were behind
- I would make calls and take calls about people’s missed loan payments
- It was my job to help them find a solution to their problems that caused them to miss payment
- I had to keep track of hundreds of members and reminders for them on their scheduled payment plans
- Customer service was a must-have skill in this area as most people are unhappy with any calls about money missing.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing and other techniques to locate debtors.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Nail Technician
spa
09.2019 - 03.2020
- As a nail technician I am a 1099 employee where I run my own business and control my schedule
- I deal directly with my customers and day to day operations such as bookkeeping, inventory tracking, and general customer service
- Detail orientation and high organizational skills are required in this field.
Logistics Specialist
Marine Corps
05.2016 - 11.2019
- Marine, united States marine corps
- Held many responsibilities as administrative clerk, aircraft mechanic, and squadron material supply and control
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- MV-22 Osprey Airframes Mechanic
- Expeditor supplying the whole company with needed materials
- Handling record keeping for supplies within the specific shops
- Obtained a Secret clearance with the military.
- Trained staff on proper use of systems and conducted orientation seminars.
- Created manuals and published guidelines for proper use of systems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Store Manager of Operations
Money4Youpaydayloans
12.2015 - 03.2016
- Money4you (UT)
- Ran branch by myself, used equation to see how much a person could get a loan for
- Customer relations
- Worked with collection agencies
- Educated on laws pertaining to loans.
- Increased sales by 15% with special displays and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
Manager
Krispy Kreme Donuts
05.2015 - 12.2015
- Krispy kreme (UT)
- Effectively trained new employees
- Created employee schedules
- Resolved customer complaints.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
ACCOUNTING (AS) -
AMERICAN MILITARY UNIVERSITY
ONLINE
diploma -
floyd county high school
floyd
2015
Bachelor Of Applied Science - Business
American Military University
Skills
- Teamwork
- Time Management
- Microsoft Applications
- Process improvement
- Financial literacy
- Python coding experience
- Client Relations
- Multitasking
Certification
Leadership seminar certification
Notary public certification (NC)
bookkeeping
Timeline
Business Manager
Sparkles Pro Housekeeping
01.2023 - Current
Collections specialist
America First Credit Union
01.2021 - 08.2021
Nail Technician
spa
09.2019 - 03.2020
Logistics Specialist
Marine Corps
05.2016 - 11.2019
Store Manager of Operations
Money4Youpaydayloans
12.2015 - 03.2016
Manager
Krispy Kreme Donuts
05.2015 - 12.2015
ACCOUNTING (AS) -
AMERICAN MILITARY UNIVERSITY
ONLINE
diploma -
floyd county high school
floyd
Bachelor Of Applied Science - Business
American Military University
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