Tyler Harper
Fort Smith ,AR
Summary
Dynamic leader with a proven track record at KMAC Enterprises, enhancing team performance and customer satisfaction through visionary thinking and exceptional attention to detail. Skilled in cash handling and fostering a positive work environment, consistently exceeding employer expectations. Expert in multitasking and complex problem-solving, driving operational excellence and achieving goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
KMAC Enterprises
03.2021 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
Assistant Manager
SUBWAY®Restaurants
11.2019 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server, Assistant Chef, Host
Red Lobster
12.2017 - 09.2019
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Processed payments for orders and provided customers with change.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Education
High School Diploma -
Mansfield High School
Mansfield, AR05.2018
Skills
- Cash Handling
- Customer service focus
- Time Management
- Multitasking
- Attention to Detail
- Reliability
- Employee Training
- Punctual and Reliable
- Interpersonal Skills
- Visionary Thinking
- Goal-Oriented
- Complex Problem-Solving
- Expectation setting
Timeline
Shift Manager
KMAC Enterprises
03.2021 - Current
Assistant Manager
SUBWAY®Restaurants
11.2019 - 02.2021
Server, Assistant Chef, Host
Red Lobster
12.2017 - 09.2019
High School Diploma -
Mansfield High School
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