Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Tyler Harris

Ozark,AL

Summary

Technical support professional prepared to excel in this role. Proven track record in diagnosing and resolving technical issues, ensuring customer satisfaction. Known for strong team collaboration and adaptability. Effective in using problem-solving skills and technical expertise to meet customer needs.

Overview

10
10
years of professional experience

Work History

Technical Specialist

Concentrix
03.2023 - Current
  • Tech support for time tracking and payroll software, assisting with app-based geolocation, invoicing, and client project management.
  • Guided new users through account activation processes, achieving a 95% first-time success rate for system access
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Led initiatives to optimize workflow efficiency, reducing response times for customer support requests.

Gas Station Attendant

Southern Traders
04.2022 - 03.2023
  • Ensured accurate handling of cash transactions
  • Reconciled daily sales transactions
  • Kept the establishment clean inside and outside
  • On overnight shifts, I completed the closing of the books and restarted the computers for the next business day
  • Stocked inventory items, tracking out-of-date inventory, and keeping track of all receipts for management
  • Assisted customers in selecting products and resolving inquiries efficiently.
  • Managed inventory levels, restocked supplies, and maintained the cleanliness of the service area.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.

Front Desk Clerk And Auditor

NOLA Hotel Group
07.2021 - 03.2022
  • Addressed guest inquiries and resolved issues efficiently, enhancing overall satisfaction levels.
  • Posted approximately 5 daily financial transactions from guests' payment methods
  • Oversaw the facility's proper cleaning and maintenance.
  • Kept track of approximately 75+ guests at the Hotel St. Pierre and 45 guests at the Andrew Jackson Hotel
  • During the overnight shift, would audit payroll and daily financial reports for both the Hotel St. Pierre and The Andrew Jackson Hotel
  • Coordinated room assignments and maintained accurate booking records using property management systems.
  • Oversaw daily cash handling activities, ensuring accuracy in transactions and reporting.

Accounting Assistant

Brass Rail Lounge
06.2020 - 07.2021
  • Worked remotely, keeping track of inventory for the Brass Rail in Ozark, AL
  • Used Excel, Windows, and QuickBooks to keep track of drink inventory for the bar
  • Conducted daily meetings with owners and their accountant to confirm numbers
  • Occasionally, would audit the overhead every month
  • Internship through the owner's accountant while I went to TCL for my Accounting degree
  • Voluntary

Server

Waffle House
10.2019 - 06.2020
  • Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
  • Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall efficiency.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Hostess

Punch Bowl Social
07.2018 - 12.2019
  • Warmly welcomed guests, managed reservations, and coordinated seating arrangements, enhancing customer satisfaction and restaurant efficiency.
  • Partnered with servers and kitchen staff to address guest needs promptly, fostering a positive dining atmosphere.
  • Assisted with training new hostesses, sharing best practices for guest interaction and efficient restaurant operations.

Barista

Starbucks
01.2019 - 10.2019
  • Opened store efficiently, enhancing customer flow and satisfaction.
  • Executed complex calculations, ensuring accurate transactions.
  • Crafted artisanal beverages, fostering customer loyalty through personalized service and product knowledge, while maintaining a spotless work environment.

Swim Instructor and Front Desk

Goldfish Swim School
10.2018 - 01.2019
  • Evaluated swimmer progress, providing constructive feedback to promote improvement and confidence.
  • Collaborated with parents to discuss student achievements and areas for development.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

Hostess

Battlehouse Hotel and Spa
06.2015 - 06.2018
  • Maintained meticulous records of reservations, special requests, and table assignments, ensuring smooth operations and minimizing wait times.
  • Implemented efficient seating strategies during peak hours, reducing wait times and maximizing table turnover while maintaining guest satisfaction.
  • Orchestrated efficient seating arrangements, enhancing guest flow and optimizing table utilization during high-volume periods.

Education

Associate of Applied Science - Accounting

Technical College of The Lowcountry
Beaufort, SC
05.2022

High School Diploma -

Lillie B. Williamson High School
Mobile, AL
05.2015

Skills

  • Relationship management
  • Customer Service
  • Technical Support
  • Budget and financial forecasting
  • Entry-level accounting proficiency
  • Cost Accounting
  • Payroll administration skills
  • Microsoft Excel
  • Microsoft Word
  • Proficient in Intuit Products
  • Telecommunications
  • User training expertise

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

LANGUAGES

English - Native - 05
Japanese - Beginner - 01

Timeline

Technical Specialist

Concentrix
03.2023 - Current

Gas Station Attendant

Southern Traders
04.2022 - 03.2023

Front Desk Clerk And Auditor

NOLA Hotel Group
07.2021 - 03.2022

Accounting Assistant

Brass Rail Lounge
06.2020 - 07.2021

Server

Waffle House
10.2019 - 06.2020

Barista

Starbucks
01.2019 - 10.2019

Swim Instructor and Front Desk

Goldfish Swim School
10.2018 - 01.2019

Hostess

Punch Bowl Social
07.2018 - 12.2019

Hostess

Battlehouse Hotel and Spa
06.2015 - 06.2018

Associate of Applied Science - Accounting

Technical College of The Lowcountry

High School Diploma -

Lillie B. Williamson High School

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