Tyler Harris

• Led worship music teams during weekly services and special events.
• Developed and arranged musical pieces for diverse congregational settings.
• Coordinated rehearsal schedules to enhance team preparedness and musical quality.
• Scheduled and led separate music rehearsals for vocal and instrumental groups to optimize performance readiness.
• Trained and mentored volunteer musicians in performance techniques.
• Fostered musical excellence and supported growth within worship team through targeted guidance.
• Managed audio and visual systems for live worship environments.
• Coordinated with musical talent to ensure successful execution of projects.
• Used multimedia to supplement and strengthen performances.
• Created musical arrangements for performances and recordings.
• Provided technical direction during live performances.
• Organized audio and visual equipment for studio and stage use.
• Fostered a positive atmosphere among team members through effective communication.
• Served as member of music committee providing planning, programming and budget input.
• Worked closely with other departments in the organization to ensure smooth operations.
• Hired, trained, and supervised musicians for upcoming events.
• Prepared invoices, reports, memos, letters, financial statements, and other documents to maintain organized filing system.

Operations & Leadership

• Supported and sustained 24/7 command center operations, handling emergency response, hazmat, and client-driven incidents.
• Acted as a lead point of contact for operational coordination across multiple teams and external stakeholders.
• Mentored new hires to ensure effective integration into the team.
• Contributed to hiring processes, including candidate evaluation and onboarding workflows.

Systems & Infrastructure

• Designed and maintained Five9 call center systems, including: Campaign creation and configuration, Skill-based routing and escalation logic, Call flow optimization and troubleshooting.
• Built and implemented custom client call intake and escalation workflows across multiple organizations.
• Managed VoIP systems and call distribution strategies to ensure reliability and efficiency

Automation & Process Engineering

• Developed automated workflows using Microsoft Power Automate to streamline internal processes
• Built structured Microsoft Teams + SharePoint systems for: Incident Coordination, Documentation Tracking, Real-time collaboration across operational teams

Reporting & Optimization

• Pulled and analyzed call center data and performance metrics to identify operational improvements
• Built custom reporting structures to support leadership decision making
• Maintained and updated client procedures

Strategic Impact

• Played a key role in integrating newly acquired company operations into existing command center systems
• Built scalable frameworks for multi-client operational support within a single command structure
• Helped transition the command center into a centralized operational hub for multiple organizations