Tyler Helphinstine
Summary
Dynamic and versatile professional with extensive experience across multiple customer-facing roles. Proven ability to deliver exceptional service in high-pressure environments while maintaining attention to detail. Skilled in building lasting customer relationships, troubleshooting technical issues and creating personalized art. Strong communicator and team player with a focus on exceeding expectations and ensuring satisfaction. Adept at managing diverse tasks, maintaining compliance with industry regulations, and fostering positive experiences for both clients and team members. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tattoo Artist
Half Wizard Tattoo Co.
05.2018 - Current
- Consultations: Conducted one-on-one consultations with clients to discuss tattoo designs, size, placement, and style, ensuring alignment with client preferences and expectations.
- Tattoo Application: Applied tattoos using high-quality, professional equipment and techniques, ensuring client comfort and safety while achieving detailed and precise results.
- Customer Service: Maintained strong communication with clients throughout the process, providing aftercare instructions and offering guidance on tattoo maintenance to ensure longevity and healing.
- Health & Safety Compliance: Adhered to strict sterilization, hygiene, and safety standards to prevent infection and ensure the well-being of clients, including cleaning and maintaining equipment.
- Portfolio Management: Developed and updated a professional portfolio showcasing completed work, ensuring potential clients could view examples of artistic versatility and skill.
- Collaboration: Worked collaboratively with other artists and staff members to maintain a positive and productive work environment.
- Client Retention: Built lasting relationships with clients through high-quality work, exceptional customer service, and a friendly, professional demeanor, encouraging repeat business and referrals.
Sales Associate
Vapor World
05.2017 - 03.2018
- Sales: Consistently met or exceeded sales targets by upselling products, promoting in-store promotions, and ensuring customers were informed about new products and special offers.
- Transaction Handling: Operated POS system for processing sales, returns, and exchanges accurately, while ensuring a smooth and efficient checkout experience.
- Inventory Management: Assisted with stock management, monitored inventory levels, and helped receive and organize new shipments to ensure product availability.
- Compliance: Verified customer age and adhered to legal regulations related to the sale of vaping products to ensure compliance with local laws.
Cook/Prep
Village Inn
09.2016 - 07.2017
- Line Operations: Managed cooking stations (grill, sauté, fry, etc.) during peak hours, ensuring the timely and accurate preparation of orders while maintaining the flow of the kitchen.
- Quality Control: Consistently checked the quality and presentation of food before it left the kitchen to ensure it met restaurant standards for taste, appearance, and temperature.
- Food Safety Compliance: Followed proper food safety guidelines, including storage, handling, and cooking temperatures, to ensure the safety of both customers and staff.
Tech Support Specialist
T-Mobile
01.2014 - 07.2016
- Customer Support: Delivered exceptional customer service by handling inbound calls, addressing technical issues, and providing solutions related to device functionality, network connectivity, and account management.
- Technical Troubleshooting: Diagnosed and resolved device and service-related issues ensuring timely and accurate solutions with a comprehensive understanding of products, services, and promotions to provide customers with accurate information and recommendations.
- Customer Retention: Provided proactive solutions and suggestions to customers experiencing ongoing issues, helping to retain customers by offering alternatives and upgrades when necessary. Accurately documented customer interactions and follow-up actions in the customer relationship management (CRM) system for future reference.
- Compliance & Standards: Ensured all troubleshooting and customer service processes adhered to company guidelines, maintaining a professional and compliant approach at all times.
- Team Collaboration: Collaborated with team members to achieve store sales targets, maintain a positive work environment, and improve customer experience.
Education
High school or equivalent -
Hartville High School
Hartville, MO05.2010
Skills
- Customer service
- Sales
- Appointment scheduling
- Excellent communication
- Problem-solving
- Inventory management
- Hygiene and sterilization
Certification
- CPR June 2018 to Present
- Bloodborne Pathogens Certification Tattoo Artist June 2020 Tattoo License
Timeline
Tattoo Artist
Half Wizard Tattoo Co.
05.2018 - Current
Sales Associate
Vapor World
05.2017 - 03.2018
Cook/Prep
Village Inn
09.2016 - 07.2017
Tech Support Specialist
T-Mobile
01.2014 - 07.2016
High school or equivalent -
Hartville High School
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