Tyler Henderson
Sherman Oaks,CA
Summary
Dynamic professional with a proven track record in enhancing customer service and team performance at Siam Thai. Excelled in staff training and development, leveraging Microsoft Excel to drive data-driven decisions. Known for maintaining composure under pressure, significantly improving client satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Malibu Recovery Center
02.2024 - Current
- Used KIPU to document patient information, progress notes, and treatment plans.
- Worked as part of a collaborative team to address the changing needs of Clients.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Counseled and mentored clients on substance use and life choices.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
Assistant Manager, Customer Service
Siam Thai
02.2021 - 01.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
Server
Siam Thai
10.2019 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Freelance Bartender
Twist Bartending Services
01.2018 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created relationships with clients to expand business.
Education
No Degree - Business Administration And Management
The University of West Florida
Pensacola, FLAssociate of Arts - Business Administration And Management
Pensacola State College
Pensacola, FL05.2018
Skills
- Performance Tracking
- Customer service expertise
- Innovation and Creativity
- Staff Training and Development
- Data Entry
- Calm Under Pressure
- Customer Service
- Microsoft Word, Excel, Outlook, Clipchamp
- Flexible and Adaptable
- Verbal and Written Communication
- Friendly, Positive Attitude
- Report Writing
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Elementary
Timeline
Registered Behavioral Technician
Malibu Recovery Center
02.2024 - Current
Assistant Manager, Customer Service
Siam Thai
02.2021 - 01.2024
Server
Siam Thai
10.2019 - 01.2024
Freelance Bartender
Twist Bartending Services
01.2018 - 01.2024
No Degree - Business Administration And Management
The University of West Florida
Associate of Arts - Business Administration And Management
Pensacola State College
- RBT - Registered Behavior Technician
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