TYLER HENRY
Baltimore,MD
Summary
A highly organized and detailed oriented healthcare professional with 5 years of experience in healthcare administration and insurance verification. Known for high productivity and efficient task completion. Holds specialized skills in medical coding, electronic health records management, and data analysis. Excels in communication, problem-solving, and teamwork to ensure accurate and secure handling of sensitive health information.
Overview
5
5
years of professional experience
Work History
Document Specialist
Iron Mountain
Jessup, MD
02.2024 - Current
- Managed and organized confidential client documents, ensuring accuracy and compliance
with company protocols - Handled data entry, indexing, and retrieval of records in physical and digital formats
- Collaborated with team members to meet project deadlines and maintain efficient workflow
processes - Ensured secure storage and proper handling of sensitive information according to client
requirements
Medical Front Desk Coordinator
Centers for Advanced Orthopedics
Greenspring, MD
01.2022 - 01.2024
- Maintain a professional demeanor at all times
- Obtaining and protecting Patient Health Information
- Discussing patient balances and collecting Copayment/Balances
- Responsibility for daily collection reconciliation.
- Schedule, cancel and reschedule patient appointments and contact patients
who no show for their appointment - Verifying Insurance and obtaining Eligibility
Knowledge of Medicare ,Third-party billing and Workers Compensation Insurance - Track visit limits, authorizations, and prescription expiration dates for all patients
- Logging In outpatient therapy scripts and making sure codes are up to date
- Greeted patients, answered phones and scheduled appointments.
- Reviewed charts for completeness prior to appointment times.
- Assigned ICD-10 diagnostic codes to medical records for proper billing and
reimbursement.
Patient Care Coordinator
Kaiser Permanente
Halethorpe
08.2021 - 12.2022
- Acted as the primary point of contact for patients, assisting with appointment scheduling and inquiries
- Coordinated patient care by liaising between medical staff, patients, and insurance companies
- Managed patient records and ensured the accuracy of medical information within the system
- Facilitated pre-authorization for treatments and procedures, ensuring compliance with insurance requirements
- Provided support for patient billing, resolving any issues related to claims or payments
- Delivered exceptional customer service, ensuring a positive experience for all patients
Lead Vault teller
Loomis
Nottingham
07.2020 - 08.2021
- Supervised daily vault operations, ensuring the accuracy and security of cash handling procedures
- Led a team of tellers, providing training and support to enhance performance and customer service
- Conducted regular audits of the vault to ensure compliance with company policies and regulations
- Managed inventory of cash and coin supplies, coordinating replenishment as needed
- Assisted customers with transactions, resolving issues related to deposits, withdrawals, and service inquiries
- Developed and implemented process improvements to increase efficiency and reduce errors in cash handling
Education
Associate of Science - Medical Imaging
The Community College of Baltimore County
Catonsville, MD05-2026
High school diploma -
New Town High school
Owings Mills, MD06.2020
Skills
- Strong communication
- Problem-solving
- Customer service
- Patient scheduling
- Office administration
- Record management
- HIPPA Compliance
- CPT coding
- Auditing medical records
- Account reconciliation
- Insurance verification
- Claims processing
- Data entry
- EPIC system
- Athena system
- Theraoffice system
- ModMed system
- Advanced MD
- Payment collection
- Medical billing software
Education and Training
Owings Mills, MD,true,Catonsville, MD
Awards
- Employee of the Month, Centers for Advanced Orthopedics, 04/2024, Recognized for outstanding customer service and dedication to patient care.
- Perfect Attendance, Iron Mountain, 08/2024, Acknowledged for exceptional commitment to attendance and reliability.
Timeline
Document Specialist
Iron Mountain
02.2024 - Current
Medical Front Desk Coordinator
Centers for Advanced Orthopedics
01.2022 - 01.2024
Patient Care Coordinator
Kaiser Permanente
08.2021 - 12.2022
Lead Vault teller
Loomis
07.2020 - 08.2021
Associate of Science - Medical Imaging
The Community College of Baltimore County
High school diploma -
New Town High school
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