Tyler Henry
ROCHESTER,NY
Summary
Dedicated production Support lead professional with a solid track record in quality assurance, team collaboration, and process improvement. Proficient in troubleshooting and operational support, with a commitment to achieving production goals. Eager to leverage organizational and time management skills to drive efficiency and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Production Support Team Lead
L3Harris
Rochester, New York
05.2024 - Current
- Led production support teams in troubleshooting and resolving operational issues.
- Monitored production systems for performance and reliability issues.
- Coordinated cross-functional communication between engineering and production departments.
- Analyzed production data to identify trends and recommend solutions.
- Identified areas for process improvement and implemented changes accordingly.
- Provided guidance and mentorship for junior staff members regarding technical troubleshooting techniques.
Owner
Shoe/Clothing reseller
Rochester, NY
04.2023 - Current
- Developed strategic plans that enhanced profitability and operational efficiency.
- Identified opportunities for growth and diversification to support business expansion.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained client relationships through targeted customer service initiatives.
- Developed policies and procedures for the organization.
- Set pricing structures according to market analytics and emerging trends.
Assembly Worker
L3Harris
Rochester, NY
09.2020 - 05.2024
- L3Harris, Assembly B Executed jobs with strict deadlines while working with colleagues
- Demonstrated strong work ethic, resulting in promotion to Assembly C and opportunity to switch to weekend shift.
- Worked at fast and steady pace to meet production goals.
- Collaborated with team members to efficiently complete projects, enhancing overall workflow.
- Monitored equipment operations to ensure safety and efficiency.
- Performed quality checks on finished products to ensure accuracy.
- Attached labels, tags or other identification markers onto completed assemblies.
- Maintained organized workstation, ensuring proper storage of production parts, tools, test equipment, and documentation.
- Utilized Oracle software for data management and reporting.
New Account Installer
Cintas First Aid and Safety
09.2019 - 02.2020
- Installed systems for new residential and business construction, ensuring functionality and compliance with specifications.
- Removed outdated systems and fixtures in preparation for efficient replacements.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Managed inventory of supplies, materials, and tools to ensure timely completion of work on job sites.
- Provided exceptional customer experiences to service recipients.
Associate
Walmart
12.2018 - 09.2019
- Built and maintained relationships with peers and upper management to align efforts toward achieving sales, service, and operational goals
- Utilized product, service, and company policy knowledge to support coworkers and customers effectively
- Assisted in supervising teammates to meet daily sales goals consistently
Moving Associate
Allied Moving And Storage
Rochester, N.Y.
07.2016 - 07.2018
- Loaded completed orders on pallets according to delivery numbers.
- Wrapped items in cling film, padded blankets, and tape to ensure safe transport
- Followed customer instructions about placement of items and special considerations for handling.
- Walked through customer sites with checklists to verify job completion.
- Organized and maintained storage areas to safeguard company inventory
- Ensured consistent productivity by establishing and adhering to deadlines
Education
Some College (No Degree) - Business Administration and Management
Finger Lakes Community College
Rochester, NYHigh School Diploma -
Rush Henrietta
Rochester, NYSkills
- Teamwork and Collaboration
- Quality Assurance
- Following Procedures and Protocols
- Product Packaging
- Heavy Lifting
- Quality Inspections
- Time Management
- Labeling Boxes
- Testing and Troubleshooting
- Maintenance and Light Repair
- Process improvement
- Cross-functional coordination
- Production monitoring
- Mentorship and guidance
Affiliations
- Awarded Team captain of the lacrosse team
Accomplishments
- Executed a record breaking amount of installs in a month
- Employee of the month for January 2026 as production support lead
Languages
Spanish
Timeline
Production Support Team Lead
L3Harris
05.2024 - Current
Owner
Shoe/Clothing reseller
04.2023 - Current
Assembly Worker
L3Harris
09.2020 - 05.2024
New Account Installer
Cintas First Aid and Safety
09.2019 - 02.2020
Associate
Walmart
12.2018 - 09.2019
Moving Associate
Allied Moving And Storage
07.2016 - 07.2018
Some College (No Degree) - Business Administration and Management
Finger Lakes Community College
High School Diploma -
Rush Henrietta