Tyler Hesseling

Received and processed client registrations within specified timelines, received incoming sales calls, all while providing excellent customer service. Responded to any incoming emails, mainly through Contact Us submissions from the website. Understood and accurately inputted information in the CRM system for the entire company. Worked with the Account Executives to ensure completed sale accuracy. Worked with other sales members and the operations department to ensure CRM accuracy. Attended events as assigned, and ensured a tier-one guest experience. Reviewed daily and weekly sales reports to ensure accuracy in CRM, and on call sheets. Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities. Developed key customer relationships to increase sales.

Supervise and guide the day-to-day duties of the vehicle prep staff. Ensure the cleanliness of all vehicles for program prep. Oversaw the vehicle fuel program by ensuring all vehicles are fueled, along with the management of logs and reporting. Direct and assist with the movement of vehicles, assist with off-site errands, and various transportation needs. Developed a staff training program with both new hires and ongoing employees. Assisted operations staff with special events at the track through Ford, which included working with professional drivers and social media influencers. Also assisted the shop staff with any needs for vehicle prep.

Regular cleaning and detailing of company fleet vehicles. Process vehicles using a standardized checklist, addressing routine presentation factors for both the exterior and interior. Document services performed, and track supplies used. Moved FPRS fleet vehicles around the racetrack to the proper location when needed.

Managed a fleet of over 400 copiers and printers at a hospital and county health department. Ensuring that all machines have proper supplies and maintenance to ensure the standards for the clients are met. Also, assisted our team with daily operations when needed. Conducted end-of-month number reports for all copiers in the fleet.

Achieved store manager qualification. Scheduled the entire store, including all team members and assistant managers. Trained, mentored, and motivated new employees on delivering white-glove service to our clients, which resulted in a month-over-month increase in sales of more than 20%, the highest growth for all stores. Reviewed completed work to verify consistency, quality, and conformance. Completed monthly store reports and supply ordering.

Managed the day-to-day operation of the team, including ensuring the store is in proper order for the customer, that all employees are in proper uniform, that each employee is executing their duties, and ensuring all customers are satisfied with their service.

Responsible for ensuring an excellent customer experience by performing necessary job duties such as cleaning the interior and exterior of vehicles, providing white glove service with excellent customer service, and performing housekeeping duties. Operating the cash register, selling car washes to each customer, handling cash, and credit cards. Ensuring each customer is prepared to go through the car wash. Achieved top 5 salesman in the entire company for limited-time coupon sales.