Tyler Hesson
Sales Professional
Scottsdale,Az
Summary
Professional leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Service Manager
AZADI Fine Rugs
Scottsdale, AZ
11.2021 - Current
- Doubled profits for my department in my first year in the role.
- Led team and coordinated in-house rug maintenance department ensuring the highest quality care for out clients.
- Built and maintained extensive pipeline of high-end clients.
- Self-motivated, with a strong sense of personal responsibility.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Team Lead and Driver
3 Alarm Movers
Dallas, TX
11.2019 - 09.2021
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Forklift Operator
Maverick Framing
12.2018 - 11.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Logistics Supervisor
Federal Express
05.2013 - 11.2018
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Analyzed operations performance through direct observation.
- Conducted presort meetings to communicate daily work assignments.
- Investigated, resolved, and/or escalated customer service issues to appropriate departments.
- Ensured safe and efficient package sortation through the management of package handlers.
- Handled equipment malfunctions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Associate of Arts - Operations Management
McLennan Community College
Waco, TX 09.2013 - 05.2015
High School Diploma -
China Spring High School
China Spring, TX 09.2007 - 05.2011
Skills
Service excellence
Effective problem resolution
Proficient in team management
Achievement-oriented
Work Planning and Prioritization
Staff training and development
Project management
Client retention strategies
Timeline
Service Manager
AZADI Fine Rugs
11.2021 - Current
Team Lead and Driver
3 Alarm Movers
11.2019 - 09.2021
Forklift Operator
Maverick Framing
12.2018 - 11.2019
Associate of Arts - Operations Management
McLennan Community College
09.2013 - 05.2015
Logistics Supervisor
Federal Express
05.2013 - 11.2018
High School Diploma -
China Spring High School
09.2007 - 05.2011
Similar Profiles
David SpeerDavid Speer
Rug Store Associate at David E Adler Fine RugsRug Store Associate at David E Adler Fine Rugs
ETHAN DITROLIOETHAN DITROLIO
Plant Manager and Cleaning Specialist at Alyshaan Fine RugsPlant Manager and Cleaning Specialist at Alyshaan Fine Rugs
Daniel GarciaDaniel Garcia
Showroom Manager at Alyshaan Fine RugsShowroom Manager at Alyshaan Fine Rugs
Brenda ClaridaBrenda Clarida
Commercial Operations Specialist at SCHOTT MINIFABCommercial Operations Specialist at SCHOTT MINIFAB
Debbie NiermanDebbie Nierman
Regional Business Director at Scilex HoldingRegional Business Director at Scilex Holding