Tyler Higgins

Implement best practices of ITSM and ITAM, provide hardware and software troubleshooting and support, and provide SH&E support and troubleshooting for NOC.

Provided hardware and software support for plant operations, resolved technical issues and escalated to higher-tier teams for further support.

Repaired and installed mobile data terminals (MDT) for tractor trailers along with training drivers on the use of software for MDTs. Provided over-the-phone support for the entire fleet.

Supported users with L1 troubleshooting for hardware and software support, trained new hires and helped create and implement knowledge base articles to improve quality of support.