Tyler Hilbrand
Grand Rapids
Overview
8
8
years of professional experience
Work History
Office & Operations Manager
Aspen Dental
06.2024 - Current
- Managed daily operations including supply ordering, cash control including balance collected, and office opening and closing procedures.
- Conducted in depth patient consultations to ensure understanding, explained benefits and insurance breakdowns, and outlined pricing details and financing options for the patients treatment plan.
- Effectively and quickly resolve patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with clinical team of 2 dentists, 1 hygienist, and the travel oral surgery team to best meet individual patient needs while maximizing practice profitability and productivity.
- Completed case verification from on site lab to ensure cases are completed in a timely manner and in accordance to scheduling timeframes for procedures.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Reviewed revenue and KPI reports daily, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Completed all aspects of Delta Dental pre determinations including ensuring clinical narratives are completed when necessary and approved by the doctor prior to compiling and sending in all relevant client information for approval.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Conducted the recruitment, interviewing, hiring, onboarding, and continued education of top talent dental assistants, operations assistants, and patient experience coordinators to offer best-in-class patient care and maintain strong team culture.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up schedule.
General Manager
Windsor Fashions
10.2023 - 06.2024
- Managed daily operations including inventory control, cash control, and store opening and closing procedures.
- Completed the organization of all back of house areas including organization of inventory and promotional materials to support smooth execution and operational excellence.
- Recruited, interviewed, hired, onboarded, and developed team members to offer best-in-class customer service.
- Managed all aspects of payroll and scheduling for store teams to ensure compliance to budget and support for customers by identifying peak business hours.
- Trained new managers and associates on visual merchandising, creating strong customer connections, focused sales techniques, and encouraged professional growth and development.
- Addressed customer complaints promptly and professionally, resolving issues before escalation to maintain positive relationships with customers.
- Completed weekly and monthly business recaps based on daily monitoring of all relevant KPI’s and created plans to drive results in the moment to achieve optimal results.
Channel Retail Merchandising Leader
Beauty Barrage
10.2023 - 06.2024
- Participated in monthly meetings to prepare for store visits to the 12 Ulta Beauty locations within my assigned territory overseeing the state of Michigan.
- Developed strong relationships with the store leadership teams, fostering trust and loyalty in the assigned territory.
- Trained and mentored team members on sales techniques, strategies for success, and directives from the corporate team.
- Improved customer experience across all locations by conducting comprehensive audits, communicating feedback between the store teams and corporate teams, and addressing areas for improvement.
- Celebrated wins with the teams and identified areas of opportunity to support in pivoting our approach to visual merchandising, selling behaviors, and customer engagement to foster a strong client focused culture.
General Manager
Rue 21
03.2023 - 10.2023
- Supported multiple locations with store visits and oversight during interim periods without a general manager to ensure all brand execution was compliant and teams were supported in the absence of leadership.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest to drive foot traffic.
Sales Manager
American Eagle Outfittters
08.2022 - 03.2023
- Led district initiatives for Black Friday planning and execution and well as credit and loyalty calls to align all teams to the brand expectation with best practices.
General Manager / Brand Operations Manager
Victoria’s Secret / Pink
07.2021 - 07.2022
- Completed the organization of all back of house areas including organization of inventory and promotional materials to support smooth execution and operational excellence.
- Ensured processing of incoming inventory of 400+ units daily was promptly and efficiently completed.
General Manager / Sales & Services Manager
Ulta Beauty
10.2020 - 07.2021
- Managed total store performance including all assistant store managers, counter managers, associates, hair stylists, and estheticians.
Brand Operations Manager
Tory Burch
07.2020 - 10.2020
- Ensured processing of incoming inventory of 150+ units daily was promptly and efficiently completed.
- Executed merchandising strategies for increased product visibility and sales.
Merchandise And Services Manager
Ulta Beauty
11.2019 - 07.2020
- Ensured processing of incoming inventory of 300+ units daily was promptly and efficiently completed.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Performed section resets to match new planograms and verified completion of all planograms and updated promotions.
Lancome Counter Manager
Ulta Beauty
03.2018 - 11.2019
- Developed strong relationships with clients by creating personalized experiences for each customer during their visit, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques by maintaining in-depth and up to date brand knowledge to best serve customers.
Prestige Beauty Advisor
Ulta Beauty
05.2017 - 03.2018
- Educated customers on how to apply makeup and recommended optimal products.
- Conducted cross selling of complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
Education
High School Diploma -
Penn Foster High School
01-2017
Skills
- Office management
- Conflict resolution
- Customer service
- Billing and insurance
- Scheduling and productivity management
- Clinical support
- Payroll and budget management
- Relationship building
- Hiring, training and coaching
- Organizational leadership
- Dental care
- Dental software proficiency
- In-depth consultations
- Knowledge of dental terminology
Pronouns
- She / Her
Timeline
Office & Operations Manager
Aspen Dental
06.2024 - Current
General Manager
Windsor Fashions
10.2023 - 06.2024
Channel Retail Merchandising Leader
Beauty Barrage
10.2023 - 06.2024
General Manager
Rue 21
03.2023 - 10.2023
Sales Manager
American Eagle Outfittters
08.2022 - 03.2023
General Manager / Brand Operations Manager
Victoria’s Secret / Pink
07.2021 - 07.2022
General Manager / Sales & Services Manager
Ulta Beauty
10.2020 - 07.2021
Brand Operations Manager
Tory Burch
07.2020 - 10.2020
Merchandise And Services Manager
Ulta Beauty
11.2019 - 07.2020
Lancome Counter Manager
Ulta Beauty
03.2018 - 11.2019
Prestige Beauty Advisor
Ulta Beauty
05.2017 - 03.2018
High School Diploma -
Penn Foster High School
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