Tyler Hilsman

Urgent Care Group (formerly Total Access Urgent Care)
Accounts Receivable Specialist → Team Trainer → Billing Supervisor

Accounts Receivable Specialist-

• Through diligent follow-up and process improvements, successfully reduced the average days aging of accounts from 60+ days to 35 days, significantly improving cash flow.
• Decreased the volume of outstanding claims by over 30% by implementing strategic follow-up procedures and resolving issues efficiently.
• Minimized write-offs by quickly and accurately identifying and correcting billing errors, particularly during the insurance loading process and HCFA form creation, ensuring the timely submission of accurate claims.

Team Trainer-

• Designed and delivered training programs for new hires in the billing and accounts receivable departments, ensuring comprehensive onboarding with training tools, resources, and customized spreadsheets.
• Conducted audits on team members' work to ensure accuracy and efficiency, providing management with actionable recommendations for additional training and process optimizations.
• Served as a key resource for team members, answering questions, resolving difficult collections, and assisting with complex patient account issues.
• Organized and facilitated team-building events and developed programs that fostered team bonding and morale improvement.
• Created a list of support resources for employees to access both within and outside of work, enhancing their overall well-being and job satisfaction.

Billing Supervisor-

• Led the hiring process for new team members in the billing department, collaborating with the promotion team to ensure the right candidates were selected.
• Managed and mentored a team of 15 billing professionals, completing regular work audits to ensure accuracy and compliance with departmental standards.
• Coordinated with the new team trainer to ensure consistent onboarding for new employees, streamlining the training process and improving team integration.
• Analyzed departmental data to identify areas of weakness and designed targeted group training programs to address these issues and enhance overall performance.
• Maintained disciplinary records and worked closely with employees on improvement plans, providing the necessary support and guidance to help them meet performance benchmarks.
• Partnered with the Vice President of Revenue Cycle Management and other supervisors to ensure the team was meeting performance and compliance standards.
• Conducted monthly one-on-one meetings with each team member to review growth, identify areas requiring additional support, and develop personalized plans for continued professional development.
• Organized and provided additional training and resources based on individual employee needs to promote continuous growth within the department.
• Conducted phone coaching with team members handling patient calls, offering support during peak times to ensure quality service and patient care.
• Provided hands-on support during high-volume periods, stepping in to assist on calls and managing escalations when supervisor intervention was requested.

• Maintained a case load of up to 20 clients.
• Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
• Stayed current on mental health research to follow new developments and research in mental health field.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Observed and monitored client behavior and responses to treatment.

• Assisted in teaching a classroom of 17 children ages three to five.
• Supported student physical, mental, and social development using classroom games and activities.
• Completed daily reports, meal count sheets, and attendance logs.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Provided one-on-one and group-based learning support focused on student progress.
• Worked with teachers to design lesson plans and coordinate activities for classes.