Tyler Holmes
Hazel Crest,IL
Summary
Dedicated and motivated professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
The Place for Children With Autism
Orland Park, IL
10.2023 - Current
- Monitored behavioral progress and adjusted strategies to meet specific client needs effectively.
- Advocated for client needs within educational settings, ensuring proper accommodations and support services were provided.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Secretary
Crawfords Creative Rehab LLC
Crestwood, IL
03.2020 - 12.2025
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Processed documents and materials for dissemination to appropriate parties.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Customer Service Cashier
PLS Loan Store
Hazel Crest, IL
02.2019 - 03.2021
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Teacher/Teacher's Assistant
First Step Childcare Center
Richton Park, IL
08.2014 - 08.2019
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Cultivate regular open communication with parents, both in-person and via phone, to discuss their child's progress and needs, determine their priorities, and suggest ways that they can promote learning and development.
- Collaborate with and assist teachers and staff to promote the appropriate care and education based on observations and personal relationships established with each child.
- Helped students master learning concepts through one-on-one and small group tutoring.
Education
Cosmetologist Certification - Illinois
Paul Mitchell The School
Tinley Park, IL05.2017
High School Diploma - undefined
Hillcrest High School
Hazel Crest, IL06.2011
Skills
- Certifications
- CPR/First Aid Certification
- Classroom Management skills
- Early Childhood Education knowledge
- Highly organized and effective communication
- Individualized Education Plans
- Customer service expertise
- Data Management
- High quality interpersonal skills
- Conflict Resolution
- People Skills
- Organizational Skills
- Computer Skills
- Appointment Coordination
- Behavioral support
- Natural environment training
Certification
RBT Certification
Timeline
Registered Behavior Technician
The Place for Children With Autism
10.2023 - Current
Secretary
Crawfords Creative Rehab LLC
03.2020 - 12.2025
Customer Service Cashier
PLS Loan Store
02.2019 - 03.2021
Teacher/Teacher's Assistant
First Step Childcare Center
08.2014 - 08.2019
Cosmetologist Certification - Illinois
Paul Mitchell The School
High School Diploma - undefined
Hillcrest High School