Tyler Honore
Strategic Growth Manager
Durham,NC
Summary
Motivated and results-driven professional with a Bachelor's degree in Marketing and over 5 years of experience in customer service, academic support, and process management. Proven ability to advise and mentor students, manage academic processes, and enhance student success through workshops and personalized support. Skilled in utilizing tools such as Salesforce, Microsoft Office Suite, and other technology platforms to monitor progress, address challenges, and foster engagement. Committed to educating, empowering, and guiding students in achieving their academic goals while ensuring alignment with university policies and procedures. Seeking to leverage background in advising, leadership, and problem-solving to make a meaningful contribution to a student-centered academic environment.
Overview
4
4
years of professional experience
Work History
Strategic Growth Manager
AT&T
05.2024 - Current
- Ranked #2 out of 40 at Dallas HQ in a 16-week B2B Development Program, contributing over $250,000 in year-to-date company revenue.
- Consulted with small to midsize businesses, delivering tailored fiber optic solutions and strategic sales plans to exceed revenue targets in the designated territory.
- Delivered client-centric VoIP, SaaS, and Unified Communication as a Service solutions, building strong relationships and optimizing communication systems to reduce costs and increase productivity.
Content Manager
BE Promotion Group
04.2022 - Current
- Developed and implemented strategic marketing plans for social media accounts, increasing brand awareness and engagement across Instagram and TikTok.
- Created and edited over 30 custom fitness videos using Adobe tools, growing the client's audience by 400+ followers and achieving over 60,000 profile views in three months.
- Managed content calendars and leveraged analytics to optimize user engagement and align content with brand vision, consistently meeting deadlines and achieving engagement goals.
Assistant Store Manager
Champs Sports
01.2024 - 05.2024
- Supervised and trained staff, ensuring compliance with company policies and achieving daily objectives to drive team performance and advancement.
- Resolved escalated customer issues and analyzed feedback to implement strategies that significantly improved customer satisfaction and experience.
- Collaborated with store management to develop marketing initiatives and enhance store appearance, increasing foot traffic and sales revenue.
Sales Specialist
Verizon
05.2023 - 01.2024
- Built strong client relationships through consistent communication and problem-solving, enhancing customer satisfaction and loyalty.
- Increased sales revenue by implementing strategic sales plans and effectively managing the sales pipeline to maximize revenue potential.
- Stayed current on industry trends and collaborated with cross-functional teams to deliver tailored solutions that addressed client needs.
Customer Relation Representative
Toyota
08.2022 - 01.2023
- Resolved 20-30 customer concerns daily by actively listening, documenting issues, and providing prompt solutions, strengthening customer relationships and satisfaction.
- Researched and addressed automotive concerns, facilitating over $60,000 in financial assistance to customers while ensuring a seamless resolution process.
- Delivered accurate information on promotions, products, and safety updates, contributing to high customer retention and team training initiatives.
Marketing Intern
A James Global Services, Inc
05.2021 - 12.2022
- Managed social media platforms and created marketing materials, including over 100 hours of video content and branding guides, to enhance engagement on LinkedIn, YouTube, and other platforms.
- Designed LED screen templates and marketing assets for trade shows and conferences with 1,000+ attendees, effectively showcasing brand messaging.
- Conducted market research to identify target audiences and collaborated in brainstorming sessions to develop innovative and optimized marketing strategies
Marketing Specialist Intern
Fact Forward
01.2021 - 12.2022
- Managed social media accounts, creating and editing over 120 hours of multimedia content, driving engagement among 600+ followers and fostering greater community involvement.
- Collaborated with external agencies and cross-functional teams to develop integrated marketing plans and ensure timely delivery of creative assets.
- Supported public relations and campaign efforts by tracking media coverage, compiling press materials, and contributing innovative ideas during brainstorming sessions.
Business Fellowship
Box
02.2022 - 04.2022
- Gained insights into key business functions, including Sales, Marketing, and Customer Success within the technology industry.
- Participated in weekly workshops focused on professional development and business essentials, applying skills through mentorship sessions with Box Business Fellowship mentors.
- Networked with Co-founders and executives of Box, gaining valuable industry knowledge and expanding professional connections.
HBCU Bridge Program
CBRE
01.2022 - 04.2022
- Participated in weekly workshops focused on developing technical skills within the commercial real estate industry, including training on Argus and financial modeling.
- Networked with executive speakers from CBRE, gaining exposure to various fields within the CRE industry and expanding industry knowledge.
Greystar Intern
Project Destined x Greystar
01.2022 - 04.2022
- Analyzed a live real estate acquisition deal, applying financial modeling and market research to evaluate a $200 million, 360-unit property in Charleston, SC.
- Gained hands-on experience in property valuation and financial modeling, collaborating with professionals to create 10-year cash flow projections and sensitivity analyses.
- Contributed to a collaborative team environment, working on group projects and presentations to develop solutions and apply industry concepts in real-world scenarios.
Education
MBA - Business Administration
North Carolina A&T State University
Greensboro, NC01-2026
Bachelor of Science - Marketing
South Carolina State University
Orangeburg, SC01-2022
Skills
- Academic Advising and Mentorship
- Customer Relationship Management
- Customer Service Excellence
- Process Management
- Technology Proficiency
- Workshop Development and Presentation
Timeline
Strategic Growth Manager
AT&T
05.2024 - Current
Assistant Store Manager
Champs Sports
01.2024 - 05.2024
Sales Specialist
Verizon
05.2023 - 01.2024
Customer Relation Representative
Toyota
08.2022 - 01.2023
Content Manager
BE Promotion Group
04.2022 - Current
Business Fellowship
Box
02.2022 - 04.2022
HBCU Bridge Program
CBRE
01.2022 - 04.2022
Greystar Intern
Project Destined x Greystar
01.2022 - 04.2022
Marketing Intern
A James Global Services, Inc
05.2021 - 12.2022
Marketing Specialist Intern
Fact Forward
01.2021 - 12.2022
MBA - Business Administration
North Carolina A&T State University
Bachelor of Science - Marketing
South Carolina State University
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